Akhona Buswana
Emergency Dispatch
Cape Town
Summary
Accomplished Supervisor at Fidelity ADT, adept in staff management and problem-solving, significantly improved customer satisfaction. Demonstrated flexibility and strong decision-making skills at Woolworths Retail, enhancing store efficiency. Excels in teamwork and collaboration, with a proven track record of fostering productive work environments and resolving conflicts effectively.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Supervisor
Fidelity ADT
06.2016 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Leanership
Fidelity ADT
06.2015 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Store Assistant
Woolworths Retail
07.2013 - 06.2015
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
Education
Office Administration Certificate - Office Administration
Rosebank College
Cape Town 10.2012
National Certificate -
Buren High School
Cape Town 11.2010
Skills
Staff Management
Problem-Solving
Teamwork and Collaboration
Good Telephone Etiquette
Flexible and Adaptable
Decision-Making
Timeline
Supervisor
Fidelity ADT
06.2016 - 07.2024
Leanership
Fidelity ADT
06.2015 - 06.2016
Store Assistant
Woolworths Retail
07.2013 - 06.2015
Office Administration Certificate - Office Administration
Rosebank College
National Certificate -
Buren High School