Akhil Maharaj
IT Level 2 Support Engineer
Durban
Summary
Results-driven IT professional with a Certificate in Information Technology, specializing in Infrastructure Development. Possesses a diverse skill set spanning network engineering, system administration, cloud computing, and IT support. Demonstrates a proven ability to deliver high-quality technical solutions, ensuring efficiency and reliability. Committed to staying ahead of evolving technology trends, continuously expanding expertise, and driving career growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Level 2 IT Support Engineer
CCI-SA
11.2024 - Current
- Collaborated within a dynamic team to deliver real-time second-line support to over 20,000 end users across eight continental sites, spanning multiple campaigns across international geographies.
- IT Systems: Skilled in Active Directory, Windows DNS & DHCP, Group Policy Manager, SCCM, MS Exchange, Office 365 Admin Console, Forti-EPP, batch scripting, Exchange PowerShell, VMware, and vSphere.
- Networks: Experienced in FortiGate firewalls, FortiAnalyzer, PRTG, LibreNMS, Cisco switches, and Putty.
- Led the end-to-end development of IT systems and network infrastructures for new campaigns, ensuring optimal performance and security.
- Authored comprehensive training manuals and facilitated the training and development of first-line technicians to enhance operational efficiency.
- Established strong communication and collaboration with remotely located IT teams across the USA, Australia, UK, and India, while providing second-line support to first-line technicians across Africa.
Level 1 Desktop Support Engineer
CCI-SA
05.2019 - 10.2024
- Provided real-time technical support to over 15,000 end users across three sites, managing multiple campaigns across diverse geographical regions.
- Troubleshooting expertise in thin clients operating on Citrix, VMware, Azure, and Remote Desktop, utilizing various softphone platforms such as Cisco, Genesys, Five9, and EVS, alongside traditional hard phones.
- Established effective communication and collaboration with international IT teams in the USA, Australia, UK, and India, handling reporting, troubleshooting, and executing change requests.
- Managed service tickets and documented all work systematically via ManageEngine to ensure efficient resolution.
- Account and system administration across two domains, overseeing Active Directory, Microsoft Exchange, and the Office 365 Admin Console.
- Maintained and troubleshot local VDI accounts on the company’s terminal server using VMware Horizon to support end-user operations.
Digital Analyst
CCI-SA
10.2015 - 05.2019
- Conduct weekly monitoring and analysis of social media activity to generate actionable insights for digital clients.
- Deliver strategic guidance aimed at strengthening brand reputation and digital presence.
- Develop and curate compelling content tailored to various social media platforms.
- Contribute to the creation and maintenance of support resources, including Help Centre pages.
Education
Graduate Certificate - Contact Center Operations Management - NQF L4
Seta Services
Umhlanga 01.2025 - 10.2025
Graduate Certificate - Comptia A+ & Networks +
Careers IT
Umhlanga 07.2018 - 09.2018
High School Diploma -
V.N. Naik School For The Deaf
Newlands East 01.2010 - 12.2014
Skills
Incident management
Network troubleshooting
Problem-solving
Client communication
Project management
Software installation
Timeline
Graduate Certificate - Contact Center Operations Management - NQF L4
Seta Services
01.2025 - 10.2025
Level 2 IT Support Engineer
CCI-SA
11.2024 - Current
Level 1 Desktop Support Engineer
CCI-SA
05.2019 - 10.2024
Graduate Certificate - Comptia A+ & Networks +
Careers IT
07.2018 - 09.2018
Digital Analyst
CCI-SA
10.2015 - 05.2019
High School Diploma -
V.N. Naik School For The Deaf
01.2010 - 12.2014
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