Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akesh Ramgopal

Creditors Clerk And IBT Expeditor
Durban

Summary

Dynamic professional with extensive experience at Voltex, excelling in administrative support and file maintenance. Proven ability to enhance office organization and improve customer satisfaction through effective communication and quality control. Skilled in database entry and adept at multitasking, ensuring timely completion of tasks while fostering a collaborative work environment.

Overview

25
25
years of professional experience

Work History

Creditors Clerk & IBT Expeditor

Voltex
09.2010 - Current
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Dispatch Supervisor

Pinetown Truck Bodies
01.2005 - 08.2010
  • Supervised team of employees and provided training focused on maximizing overall performance.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.

Operator

Steincraft
01.2000 - 12.2004
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Provided on-the-job training to newly hired workers and team members.

Education

High School Diploma -

SOLVISTA SECONDARY SCHOOL
04.2001 -

Skills

Administrative support

Timeline

Creditors Clerk & IBT Expeditor

Voltex
09.2010 - Current

Dispatch Supervisor

Pinetown Truck Bodies
01.2005 - 08.2010

High School Diploma -

SOLVISTA SECONDARY SCHOOL
04.2001 -

Operator

Steincraft
01.2000 - 12.2004

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Akesh RamgopalCreditors Clerk And IBT Expeditor