Akbar Basha
Cape Town
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Cape Town
11.2022 - Current
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Park Ranger
Quemic Africa
Cape Town
01.2019 - 11.2021
- Supervised the development of interpretive materials for use in public education programs.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Organized special events such as guided hikes, campouts, and educational programs.
- Prepared detailed reports on wildlife observations, habitat conditions.
- Responded to emergency situations involving visitors or wildlife on-site.
- Gave presentations on local flora and fauna at schools or community centers.
- Performed search and rescue missions and led teams to find lost and stranded visitors quickly and effectively.
- Delivered emergency aid to hikers overcome by heat and exhaustion and contacted paramedics for hospital transport.
- Executed guided visitor tours to convey park information and highlight notable areas.
Education
High School Diploma -
12-2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Proofreading
- Multi-line telephone operations
- Call center experience
- De-escalation techniques
- Microsoft Excel
- [Software] CRM system proficiency
- Adaptive team player
- Punctuality and reliability
- Time management
- Microsoft office expertise
- Verbal and written communication
- Service standard compliance
Languages
English
First Language
Timeline
Customer Service Representative - Teleperformance
11.2022 - Current
Park Ranger - Quemic Africa
01.2019 - 11.2021
Rylands High - High School Diploma,
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