Akanyang Fanie Sethokga
Pretoria
Summary
A seasoned leader in social security operations, I excelled at the South African Social Security Agency, enhancing operational efficiency and compliance. My strategic planning and leadership skills led to significant process improvements, fostering strong stakeholder relationships and driving performance improvement across national and provincial levels.
Overview
26
26
years of professional experience
Work History
GENERAL MANAGER – GRANTS OPERATIONS (NATIONAL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
Pretoria, South Africa
04.2020 - Current
- LEAD ALL OPERATIONS RELATED TO SOCIAL ASSISTANCE APPLICATIONS (CLIENT APPLICATIONS INTAKE)
- OVERSEE ALL OPERATIONS CONCERNING BENEFICIARY MAINTENANCE, INCLUDING THE REVIEW OF EXISTING CLIENTS TO DETERMINE THEIR CONTINUED ELIGIBILITY FOR SOCIAL ASSISTANCE BENEFITS
- MANAGE ALL OPERATIONS RELATED TO THE PAYMENT FOR APPROVED CLIENTS, INCLUDING THE WITHDRAWAL OF BENEFITS (LAST MILE)
- MAINTAIN AND NURTURE EXISTING STRATEGIC PARTNERSHIPS WITH INTERNAL AND EXTERNAL STAKEHOLDERS IN THE COUNTRY
- FACILITATE THE AGENCY'S ENTRY INTO NEW RELATIONSHIPS WITH OTHER STRATEGIC PARTNERS TO STREAMLINE THE PROVISION OF SOCIAL SECURITY BENEFITS ACROSS THE COUNTRY
- MANAGE RELATIONSHIPS BETWEEN THE AGENCY AND KEY FINANCIAL INSTITUTIONS, INCLUDING THE CENTRAL BANK, NATIONAL TREASURY, CASH INDUSTRY, AND THE BANKING SECTOR AS A WHOLE
- CONDUCT COMPLIANCE OVERSIGHT AND ENSURE ADHERENCE TO APPLICABLE REGULATORY REQUIREMENTS TO MINIMIZE RISK
- DEVELOP AND IMPLEMENT STANDARD OPERATING PROCEDURES TO ENSURE THAT ALL OPERATIONS ARE STANDARDIZED NATIONWIDE
- OVERSEE THE IMPLEMENTATION OF NATIONAL NORMS AND STANDARDS, AND LEAD AND MANAGE THE TEAM EFFECTIVELY
- FACILITATE AND MONITOR THE DEVELOPMENT OF NATIONAL STRATEGIES TO ADDRESS GAPS AND ISSUES OF NON-COMPLIANCE IDENTIFIED DURING PREVIOUS AUDIT CYCLES (AUDIT ACTION PLANS)
- ASSIST THE EXECUTIVE MANAGER IN IMPROVING QUALITY AND SERVICE LEVELS ACROSS THE COUNTRY
- SUPPORT THE EXECUTIVE MANAGER IN MANAGING AND ENHANCING THE PERFORMANCE OF ALL PROVINCES
- OVERSEE THE ORGANIZATION'S BUSINESS PROCESS REENGINEERING EFFORTS
GENERAL MANAGER – GRANTS ADMINISTRATION (PROVINCIAL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
Mahikeng, South Africa
06.2014 - 03.2020
- ENSURE ALIGNMENT OF BUSINESS PLANS AND PERFORMANCE AGREEMENTS FOR STAFF WITHIN THE BRANCH
- MONITOR PROGRESS AGAINST KEY OBJECTIVES OUTLINED IN THESE PLANS AND GUIDE INTERVENTIONS NEEDED TO EXPEDITE OR STREAMLINE PROGRESS AS NEEDED
- FACILITATE THE ORGANIZATION AND ALLOCATION OF RESOURCES (PEOPLE, ASSETS, BUDGET) TO ACHIEVE THE BRANCH'S OBJECTIVES IN THE PROVINCE
- MAINTAIN AND NURTURE EXISTING STRATEGIC PARTNERSHIPS BETWEEN AND EXTERNAL STAKEHOLDERS IN THE PROVINCE
- CONDUCT COMPLIANCE ASSESSMENTS AND ENSURE ADHERENCE TO APPLICABLE REGULATORY REQUIREMENTS TO MINIMIZE RISK
- MANAGE AND MAINTAIN RISK SYSTEMS TO REDUCE CORRUPTION, FRAUD, AND OTHER RISKS
- DEVELOP STRATEGIES TO HELP THE REGION ACHIEVE A CLEAN AUDIT BY MANAGING GRANT ADMINISTRATION INQUIRIES, FINANCIAL MANAGEMENT, AND ASSET MANAGEMENT
- MANAGE AND OPTIMIZE THE REGION'S EXPENDITURE AND SERVICE LEVEL AGREEMENTS
- OVERSEE IMPLEMENTATION NATIONAL NORMS AND STANDARDS
- LEAD AND MANAGE THE TEAM EFFECTIVELY
- FACILITATE AND MONITOR THE DEVELOPMENT OF REGIONAL STRATEGIES TO ADDRESS GAPS AND ISSUES OF NON-COMPLIANCE IDENTIFIED DURING PREVIOUS AUDIT CYCLES
- PROVIDE STRATEGIC LEADERSHIP REGARDING BENEFICIARY REVIEW PROCESSES IN THE REGION
- ENSURE ADEQUATE PROVISION OF MEDICAL SERVICE PROVIDERS (DOCTORS) FOR ASSESSMENTS OF ELIGIBLE DISABLED INDIVIDUALS IN THE PROVINCE
- OVERSEE THE IMPLEMENTATION OF THE CUSTOMER CARE CHARTER IN THE PROVINCE
- ASSIST THE REGIONAL EXECUTIVE MANAGER IN IMPROVING QUALITY AND SERVICE LEVELS IN THE PROVINCE
- SUPPORT THE REGIONAL EXECUTIVE MANAGER IN MANAGING AND ENHANCING THE PERFORMANCE OF DISTRICTS AND LOCAL SERVICE CENTERS ACROSS THE PROVINCE
SENIOR MANAGER – BENEFICIARY MAINTENANCE
SOUTH AFRICAN SOCIAL SECURITY AGENCY
Mahikeng, South Africa
01.2007 - 05.2014
- PROVIDE EFFICIENT SYSTEM ADMINISTRATION SERVICES TO PROVINCIAL USERS, INCLUDING RESETTING PASSWORDS, ALLOCATING USER IDS, ASSIGNING SYSTEM FUNCTIONS, OFFERING FUNCTIONAL SUPPORT, AND CONDUCTING SYSTEM TESTING
- MANAGE THE TRAINING OF USERS ON THE USAGE OF THE GRANTS PAYMENT SYSTEM AND MONITOR SYSTEM COMPLIANCE TO THE RELEVANT REGULATIONS
- COORDINATE PROVINCIAL SYSTEM REQUIREMENTS WITH THE HEAD OFFICE AND MANAGE LIFE CERTIFICATION PROCESSES WITHIN THE PROVINCE
- OVERSEE DATA CLEANUP PRIORITIES IDENTIFIED FOR THE PROVINCE
- PROVIDE STRATEGIC LEADERSHIP REGARDING BENEFICIARY REVIEW PROCESSES IN THE REGION AND THE HOUSEKEEPING OF BENEFICIARY RECORDS (CENTRAL REGISTRY)
- OVERSEE THE ENHANCEMENT OF PROVINCIAL SERVICE DELIVERY EFFORTS, INCLUDING THE IMPLEMENTATION OF NORMS AND STANDARDS
- FACILITATE AND MONITOR THE DEVELOPMENT OF A REGIONAL STRATEGY TO ADDRESS GAPS AND NON-COMPLIANCE ISSUES IDENTIFIED DURING PREVIOUS AUDIT CYCLES
- MANAGE INTER-REGIONAL TRANSFER PROCESSES OF BENEFICIARIES, INCLUDING ADDRESSING MATTERS RELATED TO DUPLICATE IDENTITIES
MANAGER – BENEFICIARY MAINTENANCE (DEPUTY DIRECTOR LEVEL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
Polokwane, South Africa
04.2004 - 12.2006
- PROVIDE SYSTEM ADMINISTRATION SERVICES TO PROVINCIAL USERS
- MANAGE GRANTS APPLICATION DATA CAPTURING CENTERS FOR THE PROVINCE AND OVERSEE SYSTEM DATA CLEANUP EFFORTS
- MANAGE THE PERFORMANCE OF SUBORDINATES AND THE TRAINING FUNCTION WITHIN THE PROVINCE
- MONITOR SYSTEM COMPLIANCE WITH RELEVANT REGULATIONS AND COORDINATE REGIONAL SYSTEM REQUIREMENTS WITH THE HEAD OFFICE
- COORDINATE ANNUAL LIFE CERTIFICATION PROCESSES FOR BENEFICIARIES AND MANAGE THE TRANSFER PROCESSES OF BENEFICIARIES BETWEEN PROVINCES
- OVERSEE THE REVIEW PROCESSES FOR THE PROVINCE
BUSINESS SYSTEMS ADVISOR (ASSISTANT DIRECTOR LEVEL)
NATIONAL DEPARTMENT OF SOCIAL DEVELOPMENT
Pretoria, South Africa
07.2001 - 03.2004
- SERVE AS A NATIONAL SYSTEM ADMINISTRATOR, ENSURING THE QUALITY ASSURANCE OF ALL PROPOSED SOCIAL GRANTS SYSTEM CHANGES
- COORDINATE AND FACILITATE SYSTEM TESTING SESSIONS FOR PROVINCIAL SYSTEM ADMINISTRATORS, AND ENSURE THAT NO SYSTEM CHANGES ARE MIGRATED TO THE TEST AND LIVE DATABASE WITHOUT SIGNED FUNCTIONAL SPECIFICATIONS
- ACT AS THE FIRST POINT OF CONTACT BETWEEN PROVINCIAL SYSTEM ADMINISTRATORS AND THE NATIONAL OFFICE
- SERVE AS THE CHAIRPERSON FOR THE SYSTEM CHANGE MANAGEMENT BOARD, AND MONITOR THE OPERATIONAL ACTIVITIES OF THE EXTERNAL FUNCTIONAL SUPPORT TEAM DEPLOYED ON-SITE BY STATE INFORMATION TECHNOLOGY AGENCY
- ENSURE SYSTEM COMPLIANCE WITH RELEVANT REGULATIONS
ICT COMMUNICATIONS SPECIALIST / ICT OPERATIONS SPECIALIST
LIBERTY LIFE
Johannesburg, South Africa
12.1998 - 06.2001
- PROVIDE WORKSTATION SUPPORT SERVICE
- SERVER SUPPORT FOR IBM OS/2, NETWARE, WINFRAME (CITRIX) AND WINDOWS NT
- TEST AND EVALUATE NEW DEVICES
- LIASE WITH SUPPLIERS OF PERIPHERALS
- MANAGE ALLOCATION OF SERVER LICENCES WITH REGARDS TO OPERATING SYSTEM AND APPLICATIONS
- INSTALLATION OF SHARED APPLICATIONS ON THE LAN (SERVERS)
- MAINTAIN THE MEMO MAIL SYSTEM (WINDOWS AND MAINFRAME VERSIONS)
- ADMINISTER USER ACCOUNTS BY DEFINING, REMOVING, AND CHANGING USER ACCOUNTS IN BOTH THE REMEDY AND MEMO SYSTEMS
- CONFIGURE AND DEFINE MONTHLY AUTOMATIC JOBS FOR USER ACCESS TERMINATION
- MAINTAIN THE REMEDY SYSTEM (ACTION REQUEST SYSTEM) AND PROVIDE MANAGEMENT REPORTS TO ALL IT MANAGEMENT AND BUSINESS UNITS' SUPER USERS
- OVERSEE REMEDY SYSTEM USER AND LICENSE MANAGEMENT
Education
CERTIFICATE - SOCIAL SECURITY
UNIVERSITY OF JOHANESSBURG
Johannesburg, South Africa01-2006
BTECH - BUSINESS INFORMATION SYSTEMS
TSHWANE UNIVERSITY OF TECHNOLOGY
Pretoria, South Africa01-2003
NATIONAL DIPLOMA - INFORMATION TECHNOLOGY
TSHWANE UNIVERSITY OF TECHNOLOGY
Pretoria, South Africa01-1997
MATRIC -
V.P MANATHATA HIGH
Bochum, South Africa01-1993
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Strategic Planning
- Deadline-oriented
- Vendor relationships
- Performance Improvement
- Process Improvements
Personal Information
- ID Number: 7402135327089
- Ethnicity: African
- Date of Birth: 02/13/74
- Nationality: South African
- Driving License: C1 / Code 10
- Marital Status: Married
- Current work number: +27 12 400 2538
Spoken Languages
English
Bilingual or Proficient (C2)
Venda
Intermediate (B1)
Sepedi (Northern Sotho)
Bilingual or Proficient (C2)
Short courses attended
- LEADERSHIP FOR GOOD GOVERNANCE, NORTH WEST UNIVERSITY / PALAMA, North West, 2011
- STRATEGIC HUMAN RESOURCE MANAGEMENT, NORTH WEST UNIVERSITY / PALAMA, North West, 2011
Leadership Roles Held
- CHAIRPERSON - REGIONAL TRANSPORT COMMITTEE, SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) - NORTH WEST PROVINCE, 01/01/08, 12/31/11
- SENIOR MANAGER – SOCIAL SECURITY BENEFICIARY MAINTENANCE, SASSA - NORTH WEST PROVINCE, 01/01/07, 05/31/13
- DEPUTY CHAIRPERSON – REGIONAL AUDIT STEERING COMMITTEE, SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) – NORTH WEST PROVINCE, 01/01/11, 12/31/14
- ADVISORY COMMITTEE MEMBER – SCHOOL OF CONTINUED EDUCATION, NORTH WEST UNIVERSITY (MAFIKENG CAMPUS), 01/01/11, 12/31/14
- MEMBER – REGIONAL BUDGET COMMITTEE, SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) – NORTH WEST PROVINCE, 01/01/11, 12/31/19
- CHAIRPERSON – REGIONAL BID ACQUISITION COMMITTEE (RBAC), SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) - NORTH WEST PROVINCE, 01/01/13, 12/31/14
- GENERAL MANAGER – GRANTS ADMINISTRATION BRANCH, SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) - NORTH WEST PROVINCE, 01/01/14, 12/31/20
- GENERAL MANAGER – GRANTS ADMINISTRATION OPERATIONS, SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) - NATIONAL, 01/01/20, CURRENT
Timeline
GENERAL MANAGER – GRANTS OPERATIONS (NATIONAL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
04.2020 - Current
GENERAL MANAGER – GRANTS ADMINISTRATION (PROVINCIAL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
06.2014 - 03.2020
SENIOR MANAGER – BENEFICIARY MAINTENANCE
SOUTH AFRICAN SOCIAL SECURITY AGENCY
01.2007 - 05.2014
MANAGER – BENEFICIARY MAINTENANCE (DEPUTY DIRECTOR LEVEL)
SOUTH AFRICAN SOCIAL SECURITY AGENCY
04.2004 - 12.2006
BUSINESS SYSTEMS ADVISOR (ASSISTANT DIRECTOR LEVEL)
NATIONAL DEPARTMENT OF SOCIAL DEVELOPMENT
07.2001 - 03.2004
ICT COMMUNICATIONS SPECIALIST / ICT OPERATIONS SPECIALIST
LIBERTY LIFE
12.1998 - 06.2001
CERTIFICATE - SOCIAL SECURITY
UNIVERSITY OF JOHANESSBURG
BTECH - BUSINESS INFORMATION SYSTEMS
TSHWANE UNIVERSITY OF TECHNOLOGY
NATIONAL DIPLOMA - INFORMATION TECHNOLOGY
TSHWANE UNIVERSITY OF TECHNOLOGY
MATRIC -
V.P MANATHATA HIGH