Akani Plaatjie
Pretoria
Summary
Organised office team member with expertise in word processing, records management, and call handling. Proven ability to manage high workloads through effective organisational and multitasking skills. Experienced in front desk operations, schedule coordination, and office correspondence, fostering a welcoming environment. Strong interpersonal skills enhance client interactions and contribute to a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Administrator/Receptionist
Dr ES Mabaso incorporated
05.2021 - Current
- Managed front desk operations, greeting visitors and directing them to appropriate departments for enhanced organisational efficiency.
- Handled incoming calls, providing information and redirecting enquiries to relevant staff, maintaining professionalism at all times.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Scheduled appointments, updated calendars, and sent reminder notifications, contributing to smooth office workflow.
- Resolved clerical and administrative issues promptly, contributing to improved customer satisfaction.
- Monitored the maintenance and cleanliness of the reception area, creating a welcoming environment for visitors.
- Maintained a tidy reception area, creating a welcoming environment for visitors and staff alike.
- Ensured guests felt supported and at ease in the waiting area through attentive service and a friendly environment.
- Developed new filing system, enhancing efficiency in document handling and retrieval.
- Operated office equipment, including printers and photocopiers, to support daily administrative tasks.
- Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Compiled reports on reception activities and performance metrics for senior management review.
- Improved access to information by helping to strengthen internal document control practices.
- Handled customer cash and card payments, promptly providing correct change for cash purposes.
- Communicated ideas clearly across multiple channels to assist staff.
- Assisted project teams with administrative tasks.
- Kept accurate and up-to-date records of all external correspondence to ensure easy retrieval and tracking.
- Secured data by following confidentiality procedures.
Education
Certificate of Higher Education - Admin
Alison
online01-2025
Certificate of Higher Education - Leadership
Rhada skills academy
Pretoria, GP01-2022
Certificate of Higher Education - Local government finance
Unisa
Pretoria01-2010
Certificate of Higher Education - Project management
Msc collage
Pretoria, GP01-2008
grade 12 - Matric
Orhovelani high school
Mpumalanga,thulamahashe01-2005
Skills
- Customer service
- Document control
- Appointment scheduling
- Office administration
- Microsoft Word
- Front desk management
- Data entry
- Mail management
- Problem solving
- Professional communication
- Reception operations
- Time management
- Welcoming and directing visitors
- Positive attitude
- Microsoft Word and Excel
- Sensitive complaint handling
- Administrative skills
- Creative thinking
- Patient confidentiality
- Calm under pressure
- Active listening
- MS Office
Languages
English
Upper Intermediate
B2
Afrikaans
Beginner
A1
iSIZULU
Upper Intermediate
B2
Xhosa
Elementary
A2
Venda
Intermediate
B1
Xitsonga
Advanced
C1
Timeline
Administrator/Receptionist
Dr ES Mabaso incorporated
05.2021 - Current
Certificate of Higher Education - Admin
Alison
Certificate of Higher Education - Leadership
Rhada skills academy
Certificate of Higher Education - Local government finance
Unisa
Certificate of Higher Education - Project management
Msc collage
grade 12 - Matric
Orhovelani high school