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Associate Principal Engineer

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Dynamic Member Service Representative with extensive experience at Inland Empire Health Plan, excelling in customer service and communication. Proven ability to enhance member satisfaction through process improvements and proactive outreach. Bilingual and adept at multitasking, consistently managing high call volumes while fostering strong client relationships and educating on health plan services.

Seeking a position where my communication, leadership, and organizational skills can contribute immensely to the company’s growth and profitability Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented Credit Controller offering expertise in working with customers to adjust schedules and obtain consistent payments. Knowledgeable about SAP and other credit management ERP systems. Strong communicator, planner and problem solver. Meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Engaging, passionate, empathic, and patient customer service professional with 15+ years of experience responding to all types of customer inquiries. Eager to join an organization to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained staying within the top 20 advocates and 95% positive customer survey results. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, well-developed troubleshooting skills, and problem-solving skills. Willingness to take on added responsibilities to meet team requirements and help meet company goals. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Quickly identifies issues and finds most effective solutions.

Akani Eunice Mocumi

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N4 Management Assistant - Communication, Office Practice, Computer Practice

Grade 12 - Setswana, English, Mathematics Literacy, Life Orientation, Geography, History, Life Sciences

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Customer Service

Grade 12 - Setswana, English, Mathematics Literacy, Life Orientation, Geography, History, Life Sciences

N4 Management Assistant - Communication, Office Practice, Computer Practice

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