Ajuma Ann Udeh

· Pay all office expenses, e.g., Internet bills, phone bills, etc.

· Receive and handle all correspondence with a high level of confidentiality.

· Liaise with other units and departments in the bank to resolve all issues relating to SCCAN.

· Follow-up with vendors to resolve all technical and non-technical issues promptly.

· Escalate any lingering issue to the appropriate quarters and follow-up to resolution.

· Effective record-keeping

· Prepare/send door access report monthly.

· Manage all correspondence with the SEC, including the regular filing of FTR reports, insurance certificate submission, SEC registration, etc.

· Process membership fees for IOD, FMDQ, SEC, and AIHN at year end.

· Submit daily, weekly, monthly, and quarterly reports to SEC/NFIU (Compliance Support).

· Onboard new staff and manage the exits of exiting staff (HR support)

· Data champion for the department: provide inputs for NDPR reports.

· Information and cybersecurity champion for the department: represent the department at meetings and provide ongoing ICS training updates to the team.

· Business Resilience Champion for SCCAN: represent SCCAN, prepare BIA, BCPs, etc.

· Secretary SCCAN Operational Risk Committee Meetings: organise meetings and take minutes of the meetings.

· Ensure SCCAN SLA is always up to date.

· Handle all SCCAN sponsorships and donations on ARIBA.

· Carry out other functions as assigned.Organise meetings and manage the SCCAN CEO’s diary

• Prepare and submit receipts and memos for the quarterly reimbursables and utility bills
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Process business travel visas, plan trips, procure tickets, make hotel reservations, etc
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Handle all correspondence with a high level of confidentiality
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Raise all travel and expense claims
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Handle and process BTA/Cash advance requests
• Prepare visa invitations or introduction letters
• Ensure the proper functioning of all facilities and equipment in the departments
• Correspond daily with other PAs across the globe to coordinate and plan meetings, business travels, diary management, etc
• Arrange or update business contacts
• Settle all vendors for services rendered (phone bills, internet subscriptions)
• Process registration for conferences and seminars (internally and externally)
• Process all official visa renewal processes
• Ensure compliance with group policies and procedures (e.g., Clear Desk policies)
• Manage support staff for team members, e.g., complaints on drivers' salaries or overtime payments
• Assist all team members to meet their targets by carrying out the following responsibilities and functions:
• Ensure proper functioning of all facilities and equipment in the departments
• Plan and organise logistics for high-level trainings for the team
• Ensure that e-learnings are completed and up-to-date
• Liaise with drivers to resolve all car maintenance issues
• Process registration for conferences and seminars
• Liaise with IT and other departments to resolve all system and technical issues
• Communicate and promote adherence to all bank policies
• Organise travel arrangements such as visa invitation letters, hotel bookings, meet-and-greet services, car rentals, etc
• For guests visiting (on request)
• Assist with processing BTA/Cash Advance for the team
• Ensure departmental reports are done in a timely manner - six monthly governance report, G&E report etc
• Organise board meetings; liaise with RP to collate papers for the Company Secretary
• Prepare the CEO report
• Regularly update and ensure that all information on Blueprint is accurate at all times
• Coordinate with Finance to ensure costs are appropriately allocated each month
• Purchase stationery such as printing papers, pens, and other materials needed for the day-to-day running of the office regularly
• Procure work tools such as phones, laptops, and Mifi as the need arises
• Business Support Functions
• Pay all office expenses, e.g., Internet bills, phone bills, etc
• Receive and handle all correspondence with a high level of confidentiality
• Liaise with other units and departments in the bank to resolve all issues relating to SCCAN
• Follow-up with vendors to resolve all technical and non-technical issues promptly
• Escalate any lingering issue to the appropriate quarters and follow-up to resolution
• Effective record-keeping
• Prepare/send door access report monthly
• Manage all correspondence with the SEC, including the regular filing of FTR reports, insurance certificate submission, SEC registration, etc
• Process membership fees for IOD, FMDQ, SEC, and AIHN at year end
• Submit daily, weekly, monthly, and quarterly reports to SEC/NFIU (Compliance Support)
• Onboard new staff and manage the exits of exiting staff (HR support)
• Data champion for the department: provide inputs for NDPR reports
• Information and cybersecurity champion for the department: represent the department at meetings and provide ongoing ICS training updates to the team
• Business Resilience Champion for SCCAN: represent SCCAN, prepare BIA, BCPs, etc
• Secretary SCCAN Operational Risk Committee Meetings: organise meetings and take minutes of the meetings
• Ensure SCCAN SLA is always up-to-date
• Handle all SCCAN sponsorships and donations on ARIBA
• Carry out other functions as assigned
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Maintained appropriate filing of personal and professional documentation.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Displayed absolute discretion at handling confidential information.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Accomplished project deadlines by assisting with task completion whenever required.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
• Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
• Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
• Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
• Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
• Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
• Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
• Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
• Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Facilitated transportation to and from appointments.

• Contacted customers and informed them of their overdue bills
• Negotiated suitable payment plans
• Prepared customer financial statements for bank and state credit department
• Advised customers on their payment options and suggesting methods of payments
• Reviewed newly identified delinquent loan account and introduced recovery action plan aimed at minimizing losses by error reduction
• Contacted customers and informed them of overdue date
• Liaised with stakeholders within the bank to ensure credit card information in the collections space and payment card industry PCI compliant
• Identified financially stressed clients and proffer solutions like debt restructuring
• Implemented collections activities and day-to-day operations of collections to ensure losses are minimized and recoveries maximized
• Responded to customers quarries
• Contacted lawyers and insurance agencies to facilitate payments
• Maintained 100% quality adherence every month through random call monitor
• Engaged stakeholders and insurance company for clients that are unable to pay due to job loss or deceased clients to minimize credit losses
• Highlighted credit and analyzed credit failures to identify ways to improving the credit approval process
• Maintained customer payment method and reviewed company debtor list
• Performed other designated tasks in accordance with company policies
• Book meeting rooms for monthly collections team meetings
• Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
• Documented all daily collections and delinquent account activities by uploading information to company's database.
• Negotiated payment arrangements with clients, resulting in increased revenue for the company.
• Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
• Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
• Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
• Developed customized payment plans tailored to individual financial situations, increasing likelihood of repayment.
• Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
• Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
• Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations.
• Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
• Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
• Determined when repossession would be best course of action, preparing appropriate documentation for restructuring process.
• Minimized legal action by effectively negotiating settlements between debtors and creditors.
• Determined when repossession would be best course of action, preparing appropriate documentation for [Type] process.
• Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior.
• Conducted thorough investigations to locate hard-to-find debtors, leading to successful recoveries.
• Enhanced debt recovery by implementing efficient collection strategies and techniques.
• Managed a high-volume caseload while providing exceptional service and meeting performance targets consistently.
• Improved debtor relations through effective dispute resolution strategies, cultivating trust among clients and colleagues alike.
• Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
• Collaborated with team members to identify new tactics and improve overall collection success rates.
• Streamlined the collections process for improved payment rates and reduced delinquencies.
• Utilized sharp research skills to track down delinquent account information.
• Participated in continuous professional development opportunities, staying current on industry best practices related to collections and debt recovery.
• Collaborated on collection and dispute resolution issues.
• Prepared accounts receivable-related journal entries for accounting month-end close.
• Monitored accounts receivable aging and worked with various areas to address business needs.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.
• Responded to requests for new or increased open account credit limits.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Processed debtor payments and updated accounts to reflect new balance.
• Maintained accurate records of customer accounts, payments and payment plans.
• Analyzed customer financial records to determine appropriate payment plan.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Worked with customer to create debt repayment plan based on current financial condition.
• Entered client details and notes into system for interdepartmental access and review.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Researched billing errors and discrepancies to initiate corrective action.
• Responded to customer inquiries and provided detailed account information.

• Assisted customers with basic transactions, such as making deposit and withdrawals
• Opened new accounts and helped with loan application
• Processing of flight expenses for trainings in the head office Lagos
• Support/ backup for Teller service manager
• Promoted bank products and services
• Daily servicing and loading of ATM machines in the bank
• Kept customers personal information confidential
• Maintained and balanced the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
• Complied and stayed up-to-date with applicable laws and regulations
• Performed routine bank teller tasks including market deposit, withdrawal transfers and cash advances, received loan payments and cashing cheques
• Recorded all transaction electronically and processed foreign transactions
• Assisted in ordering, receiving, verifying and distribution of cash from bankers’ warehouse as a backup for the teller service manager
• Attended to client’s inquiries and refer to proper service areas for issues that cannot be resolved

• Attended to customer sales and financial enquiries
• Identified other business opportunities and refer same to relevant units within the bank
• Evaluated customers’ needs and provided advice as to products required
• Supported the sales team and management of office front desk
• Followed all financial and security regulations and procedures
• Informed customers about bank products and services
• Performed other designated tasks in accordance with company policies

• Effectively managed client queries and also provided business solutions within a reduced turnaround time
• Successfully reactivate dormant account through an excellent framework
• Diligently performed duties of customer service assistant and customer management
• Successfully performed client BVN enrolments and online banking activation
• Provided business and operational support, including monitoring and reporting on business plan, milestones, and deliverables to ensure time, cost and quality indicators are in line with approved business plan
• Assisted the team to complete tasks and implemented business plans to ensure agreed outcomes are achieved

• Plan, prepare and deliver instructional activities that facilitate active learning experiences
• Establish and communicate clear objectives for all learning activities
• Provide a variety of learning materials and resources for use in educational activities
• Identify and select different instructional resources and methods to meet students' varying needs
• Instruct and monitor students in the use of learning materials and equipment
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.