A.J Helberg
Summary
Adept Technician with a proven track record at Interam Computers, enhancing system efficiency and customer satisfaction through expert troubleshooting and network optimization. Skilled in hardware installation and software configuration, coupled with exceptional customer service and communication abilities. Demonstrated success in collaborative projects, significantly improving productivity and technical support availability. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
1
1
year of professional experience
Work History
Technician
Interam Computers
09.2023 - Current
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Junior
Streamline Financial IT
02.2023 - 08.2023
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
- Collaborated with team members on projects, resulting in streamlined processes and increased productivity.
- Verified functionality of hardware and software components through testing.
- Supported team members in resolving challenging technical problems, fostering an atmosphere of collaboration and knowledgesharing.
- Enhanced system performance by conducting thorough diagnostics and identifying areas for improvement.
- Upgraded hardware components as needed to improve overall system performance.
- Assisted senior technicians in complex installations, resulting in efficient project completion.
- Installed and configured hardware and software components as part of desktop and deskside support.
- Resolved technical issues through troubleshooting and root cause analysis, minimizing downtime costs.
Education
High School Diploma -
Hoërskool Piet Potgieter
Mokopane11.2021
-
Other Certificates
Skills
- Works Well Under Pressure
- Written/Verbal Communication
- Customer Service
- Attention to Detail
- Troubleshooting
- Computer-assisted diagnostics
- System Troubleshooting
- Installation and Repair
- Software configuration
- System Tests
- Tech-Savvy
- Hardware Installation
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Technician
Interam Computers
09.2023 - Current
Junior
Streamline Financial IT
02.2023 - 08.2023
High School Diploma -
Hoërskool Piet Potgieter
-
Other Certificates