Ainsley Swartz
Food And Beverage Floor Manager
Cape Town
Overview
21
21
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Food & Beverage Floor Manager
GRANDWEST CASINO
03.2009 - Current
- Food and beverage strategy implementation
- Understand the unit F&B strategy and align the development of objectives in various outlets
- Provide input into the development of strategic objectives
- Conduct F&B product analysis and benchmark with leading F&B trends
- Manage and allocate people and operational resources
- Product enhancement
- Conduct product performance analysis and make recommendations to address opportunities and gaps
- Provide product rationalization on a regular basis or as required
- Motivate new product enhancements
- Measure ROI and performance on a regular basis
- F&B standards and governance
- Monitor F&B standards and processes
- Align practice with legislative compliance around health, hygiene, safety and environment
- Implement sufficient control measures including systems and processes
- Conduct frequent walkabouts front and back of house to monitor compliance
- Encourage waste management culture
- Reports
- Consolidate monthly financial results and trends for specific outlets in preparation of the financial report including salary forecast vs actuals, productivity, sales targets
- People management and development
- Lead and motivate employees and promote positive working relationships
- Lead and facilitate departmental communication
- Measure and monitor employee engagement
- Identify and monitor training and development requirements in line with the strategic plan
- Performance manage and coach outlet managers
Food & Beverage Floor Supervisor
Grandwest Casino Sun International
05.2009 - 06.2016
Food and Beverage Floor manager/Bar Manager
Moyo - modern sophisticated African restaurant
04.2004 - 04.2009
Education
Higher National Diploma - food and beverage management
International hotel school
01.2019 - 01.2022
Matric - undefined
De Kuilen High School
Skills
- Food and Beverage Operations
- Management
- Customer Service
- Microsoft Office
- Microsoft Excel
- Leadership
- Microsoft Word
- Strategic Planning
- Microsoft PowerPoint
Department management
Stock management
Team building
Scheduling and planning
Product promotion
Employee management
Customer relations
Employee relations
Employee development
Performance improvements
Complaint resolution
Employee scheduling
Regulatory compliance
Team training and development
Budgeting and finance
Product presentation
Health and safety
Conflict resolution
Resource allocation
Expense tracking
Certification
Management of Food and Beverage Operations, American Hotel and Lodging Educational Institute
Honors And Awards
Certificate of Appreciation for Going the Extra Mile, Grand West Casino, 08/01/19
Timeline
Higher National Diploma - food and beverage management
International hotel school
01.2019 - 01.2022
Food & Beverage Floor Supervisor
Grandwest Casino Sun International
05.2009 - 06.2016
Food & Beverage Floor Manager
GRANDWEST CASINO
03.2009 - Current
Food and Beverage Floor manager/Bar Manager
Moyo - modern sophisticated African restaurant
04.2004 - 04.2009
Matric - undefined
De Kuilen High School
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