AINEMBABAZI SHEILLA
KAMPALA
Summary
Motivated Valet Supervisor always ready to take on any guest need and support team members. Keeps staff focused, efficient and performing well with hands-on leadership style and effective training skills. Effective at keeping records updated and consistently enforcing policies. Reliable and organized Valet Supervisor with experience in overseeing efficient parking operations and delivering high-level customer service. Strong leadership skills have streamlined valet processes, improved team efficiency, and maintained utmost vehicle security. Exceptional communication abilities foster strong relationships with clients and staff while ensuring smooth workflow in fast-paced environments. Integral in driving revenue growth through effective management techniques and strategic planning.
Overview
7
7
years of professional experience
Work History
Valet Supervisor
MESTIL HOTEL
KAMPALA
01.2017 - 09.2023
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Scheduled shifts for team members and managed time off requests.
- Ensured safety protocols were followed by all valet personnel.
- Provided training to new employees on company policies, procedures, and job duties.
- Monitored the performance of team members to ensure quality service was provided to customers.
- Resolved customer complaints in a professional and courteous manner.
- Developed strategies for improving efficiency within the department.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Managed inventory levels of supplies necessary for valet operations.
- Implemented security measures to protect guests' personal items from being stolen or damaged.
- Coordinated special events that required additional staffing or resources.
- Created reports outlining performance metrics for each shift worked by team members.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coached team members to consistently exceed superior customer service standards.
- Coordinated valet service for large groups, special events and daily guest loads.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Reported unusual or unsafe situations to security for immediate attention.
- Informed guests of location of hotel reception, concierge and lounges.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Greeted customers and took car keys to park vehicles in available spots.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Managed VIP arrivals and departures with smooth and professional approach.
- Tracked financial transactions related to parking fees collected from customers.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Established relationships with local businesses to promote valet services.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Managed maintenance and repair actions for team equipment and vehicles.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Positioned and removed barricades to open or close parking areas.
- Removed snow from common areas to create safe operating environment.
Education
BACHELOR OF LEISURE AND HOSPITALITY MANAGEMENT
MAKERERE UNIVERISTY BUSINESS SCHOOL(MUBS)
KAMPALA, UGANDA01-2018
Skills
- Staff Training and Development
- Incident Reporting
- Cash handling expertise
- Professional Appearance
- Policy Enforcement
- Multitasking proficiency
- Employee Scheduling
- Delegation and Supervision
- Emergency Preparedness
- Decision-making capabilities
- Cash Handling
- Guest flow management
- Clean Driving Record
- Problem-Solving
- Attention to Detail
- Customer service and support
- Multitasking and Organization
- Time Management
- Customer Service
- Flexible Schedule
- Financial records oversight
- Guest Assistance
- Punctual and Reliable
- Standard Vehicle Operation
- Team Collaboration
- Payment Processing
- Vehicle parking and retrieval
- Customer service excellence
- Valet procedures
- Guest education
- Loading and unloading
- Valid Driver's License
- Customer Communication
- Basic vehicle maintenance
- Stress Tolerance
- Baggage transport
- Safety Compliance
- Manual and automatic driving
- Problem-solving capabilities
- Cash handling experience
- Conflict Mediation
Languages
Runyankole
First Language
English
Advanced (C1)
C1
Swahili
Beginner (A1)
A1
References
References available upon request.
Timeline
Valet Supervisor
MESTIL HOTEL
01.2017 - 09.2023
BACHELOR OF LEISURE AND HOSPITALITY MANAGEMENT
MAKERERE UNIVERISTY BUSINESS SCHOOL(MUBS)
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