Aimy Wessels
Johannesburg
Summary
Organised Operations and Project Coordination professional experienced in managing customer support, administration, and client services across international environments. Achieved operational efficiency by coordinating tasks, managing documentation, and engaging multiple stakeholders to ensure smooth processes. Demonstrated strong attention to detail and effective communication, successfully navigating competing priorities while delivering high standards of service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Scheduling Administrator
DSG | Pulse Australia
01.2025 - Current
- Manage operational timelines, staffing requirements, and scheduling priorities to ensure uninterrupted service delivery.
- Coordinated workforce scheduling and resource allocation for healthcare professionals across multiple facilities, ensuring optimal service coverage.
- Liaised with internal and external stakeholders to assess requirements and coordinate effective scheduling solutions.
- Resolve scheduling issues and staffing challenges while maintaining service standards.
- Monitor staffing metrics to identify resource gaps and operational risks, contributing to proactive staffing adjustments.
- Communicate operational updates and schedule changes effectively across teams.
- Manage multiple priorities simultaneously while ensuring deadlines are met.
- Maintain accurate operational records, spreadsheets, and scheduling databases.
- Support reporting and process improvements through accurate data management and analysis.
Client support/Administrative/sales
Oswin Auto traders
07.2022 - 01.2025
- Ensured high levels of customer satisfaction through proactive communication and issue resolution.
- Coordinated customer enquiries and follow-ups, streamlining operational workflows to improve response times.
- Managed administrative operations, enhancing customer communications and ensuring efficient documentation control and reporting.
- Assisted management with reporting, scheduling, and process improvements.
- Maintained accurate business records and operational documentation, supporting effective decision-making and compliance.
- Managed multiple operational priorities while maintaining accuracy and compliance.
Customer Service Representative
INFINOX GLOBAL
03.2021 - 11.2021
- Delivered exceptional customer support across multiple communication channels.
- Facilitated client onboarding, account management, and customer lifecycle processes to enhance user experience.
- Coordinated account setup, document verification, and process compliance to streamline customer interactions.
- Ensured accuracy of records and monitored client documentation for compliance.
- Investigated and escalated compliance concerns and suspicious applications.
- Worked closely with compliance and operational teams to ensure quality standards were maintained.
Client Relationship/Front of House Reception
Learn to trade
05.2018 - 06.2020
- Managed client communications and relationships to foster loyalty and satisfaction.
- Oversaw client onboarding activities to streamline account setup processes. and account setup processes to ensure seamless integration and positive initial experiences.
- Assisted with reporting and operational support to enhance customer satisfaction metrics.
- Maintained customer databases and account opening records.
- Managed and organised administrative documentation for efficient record-keeping. and filing systems.
- Ensured documentation accuracy and compliance with internal procedures.
Education
Matric - English, Afrikaans, Consumer Studies, Mathematics, Computer Literacy, Life Skills
Sir John Adamson
Johannesburg01-2012
Skills
Key Skills
- Scheduling & Resource Planning
- Project Coordination
- Operations Management
- Milestone tracking
- Stakeholder Management
- Data Analysis & Reporting
- Process Improvement
- Satisfaction monitoring
- Microsoft Excel
- CRM Systems
- Cross-Functional Collaboration
- Financial reporting
- Team Collaboration
- Team Collaboration
Certification
Furthering certification in Administration
Custom
Available upon request
Timeline
Scheduling Administrator
DSG | Pulse Australia
01.2025 - Current
Client support/Administrative/sales
Oswin Auto traders
07.2022 - 01.2025
Customer Service Representative
INFINOX GLOBAL
03.2021 - 11.2021
Client Relationship/Front of House Reception
Learn to trade
05.2018 - 06.2020
Matric - English, Afrikaans, Consumer Studies, Mathematics, Computer Literacy, Life Skills
Sir John Adamson