Asana
Aiden Green
Content Writer
Summary
A versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with a five-year history of superior performance in remote environments.
Overview
10
10
years of professional experience
Work History
Content Writer | Contributing Editor
Freelance
7 2019 - Current
- Establish guidelines for optimal webpages.
- Writing engaging content while maintaining the brand voice.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Language Consultant | Secondment Supervisor
Callforce
10.2015 - 06.2019
- Provided constructive feedback on clients'' written and spoken work, refining their linguistic accuracy and fluency.
- Evaluated educational materials for relevance and effectiveness in meeting clients'' unique learning objectives, ensuring optimal results from each session.
- Trained new hires on company policies, procedures, best practices for successful language consulting engagements ensuring seamless integration into our established team dynamic.
Optical Technician
Specsavers
08.2015 - 10.2015
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Service Desk Analyst
Datacentrix
03.2014 - 02.2015
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
Education
Higher Certificate - IT: Technical Support
Torque IT
Certificate - Graphic Design
Alison
Remote 04.2001 -
Certificate - Fundamentals of Building A Website
Alison
Remote 04.2001 -
Certificate - Microsoft Suite
Torque IT
Cape Town, South Africa 04.2001 -
Skills
Copywriting
SEO Writing
Editing
Creative Writing
Proofreading
News Writing
Effective Writing
Strong Research Abilities
Deadline Management
Brand Voice Consistency
Microsoft Office
Content Marketing
References
- Zelme Kimble, 076 561 7733
- Carol Michaels, 073 149 0737
- Zeta Jacobs, 072 778 8460
Software
Microsoft Office Suite
Emaki
Surfer SEO
Canva
Adobe Lightroom
Wordpress
Jasper
ClickUp
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Language Consultant | Secondment Supervisor
Callforce
10.2015 - 06.2019
Optical Technician
Specsavers
08.2015 - 10.2015
Service Desk Analyst
Datacentrix
03.2014 - 02.2015
Certificate - Graphic Design
Alison
04.2001 -
Certificate - Fundamentals of Building A Website
Alison
04.2001 -
Certificate - Microsoft Suite
Torque IT
04.2001 -
Content Writer | Contributing Editor
Freelance
7 2019 - Current
Higher Certificate - IT: Technical Support
Torque IT