Agnes Tshepang Tsimane

HA

• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Enhanced budget management by implementing expense tracking and cost reduction strategies.
• Optimized cash flow with diligent monitoring of accounts receivable and payable.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Strengthened internal controls through regular audits and adherence to regulatory requirements.
• Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Chairing disciplinary hearings internally and externally.
• Negotiating salary payments and annually increase with the union representatives.
• Implementing new policies for the company according to client's specification.
• Updating the Comply works application.
• Processing monthly Provident funds withdrawals,two pot system .
• Serving as a mediator between the Director and employees.

• Payroll Administration
• Computer literate
• Have experience in Pastel Payroll
• Provide administration support in general
• Ensure good document administration: filing, faxing, photocopying, quotations
• Handled incoming phone calls and answered questions from callers.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Established and maintained standard office procedures to achieve demanding targets.
• Handling telephone and employee’s queries
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Handling employee’s complainant about Salary and bonus
• Capturing all the important documents of the company
• Assisting the director with preparations for meetings
• Writing, typing and filling all the minutes
• Checking the monthly register weekly and passing it on to HR and Payroll division
• Reconciling the bank statement monthly
• Filling all the bank statement
• Checking all the payments made to suppliers
• Filling all the proof of payments
• Compiling and submitting the Cash Book summary to accountants for Tax purposes
• Checking all the discrepancies on payments made and receipt
• Buying stationery for Head office and 2 shafts
• Keeping all the receipts for audit purpose
• Checking all the discrepancies of payroll
• Reporting all the discrepancies to the Director
• Order stationery and equipment
• Compile statistics/reports
• Assist staff and office with procurement

• Manage transactions with customer using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issues receipts, refunds, change or tickets
• Redeems stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complains, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkouts area
• Track transactions on balance sheet and report any discrepancies
• Bag, Box or gift-wrap packages
• Handle merchandise returns and exchanges
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.