Summary
Overview
Work History
Education
Skills
Timeline
Generic
Agnes Mgidi

Agnes Mgidi

Business Administration
Pretoria

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Agent

Woolworths
Pretoria
04.2019 - Current
  • Consistently achieved the company monthly sales target.
  • Highly self motivated and had a positive spirit to the company.
  • Always striving to deliver an excellent work, by working hard to achieve my goals.
  • Maintained a good long term relationship with customers.
  • Always willing to learn and seek new better ways to achieve more.
  • Always striving to resolve customers queries and escalated unresolved issues.
  • Always looking forward to create a difference.
  • Passionate about giving the best service.
  • Educated customers on our available products.
  • Always on the look out for trainings to increase a better understanding.
  • Always create new applications.
  • Always had high attention and detail to projects.
  • Maintain good and clear customers record.
  • Successfully answered customers calls.
  • Plan work schedule successfully.

Instrument Calibrator

Necsa
Pretoria
06.2015 - 11.2018
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked on softwares to calibrate.
  • Worked on quality survey.

Education

Btech Business Administration - Business

Tshwane University of Technology
Gauteng
01.2017 - 11.2018

Industrial Physics In Nuclear Technology - Science Education

Tshwane University of Technology
Gauteng
01.2013 - 06.2015

Skills

    Information Verification

Call Control

Case Management

Customer Service

Customer Relations

Upselling

Data Collection

Product Knowledge

Data Entry

Product Sales

Administrative Support

POS systems expert

Computer Proficiency

Team Development

Timeline

Customer Service Agent

Woolworths
04.2019 - Current

Btech Business Administration - Business

Tshwane University of Technology
01.2017 - 11.2018

Instrument Calibrator

Necsa
06.2015 - 11.2018

Industrial Physics In Nuclear Technology - Science Education

Tshwane University of Technology
01.2013 - 06.2015
Agnes MgidiBusiness Administration