Afton Thompson

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• 
  

• Played an integral role in the development of business continuity plans related to credit control operations, ensuring minimal disruption during unforeseen events.
• Developed customized reporting tools for better visibility of aged receivables, enabling proactive management of potential bad debts and write-offs.
• Implemented industry best practices for credit control operations, keeping abreast of regulatory changes and ensuring compliance with relevant company processes and procedures.
• Optimized credit policies to balance business growth with minimized risks, resulting in increased revenue opportunities without compromising financial stability.
• Maintained strong customer relationships while ensuring prompt payment, addressing disputes, and resolving discrepancies in a professional manner.
• Conducted periodic audits of credit control processes, identifying areas for improvement and implementing corrective measures accordingly.
• Reduced overdue accounts by consistently monitoring receivables and initiating timely follow-ups with clients.
• Improved credit control processes by implementing effective collection strategies and collaborating with sales teams.
• Successfully reduced debtor days through implementation of strict payment deadlines, clear communication with customers, and persistent follow-up on past due accounts.
• Obtained and reviewed credit reports, Statements, Reconciliations, and financial statements to establish credit limits for new accounts and Stock reconciliations and aging.

▪ Create New Franchise Account on Oracle.

▪ Processing of Claims and claim Payments.

▪ Returned Stock Reconciliation and reporting

▪ Collections - Releasing of orders

▪ Credit allocations

Payment Allocations

▪ Managing MTN Warehouse Stock on Hand

▪ Daily Stock on Hand report to various Departments

▪ Creating Requisitions to Purchase Stock

▪ Ensuring Purchase Orders processed to Suppliers.

▪ Stock Forecasting for different divisions.

▪ Stock Distribution amongst different Supply departments

▪ Managing and Maintaining Obsolete Handsets

▪ Adhoc Warehouse Queries.

• Oversaw daily operations of the credit control department while managing a team of employees dedicated to reducing outstanding balances.
• Maximized team productivity with effective delegation and workload management.
• Achieved high levels of customer retention by cultivating positive long-term relationships built on trust and open communication.
• Manage the credit control department in an efficient and effective manner to maximize debt collection and minimize bad debt write-offs
• Dealt with escalated matters / client complaints (internal and external clients)

▪ Improve and implement debt collection processes when there are any overdue invoices or payments and initiate legal process.

▪ Releasing of Debtors orders.

▪ Reporting, age analysis, Day’s sales outstanding, rejected orders, credit limits, Stock management.