Summary
Work History
Education
Skills
Interests
Identity Number
Drivers License
Criminal Record
Home Language
Other Languages
Personal Information
Timeline
Generic
Terrisita Africa

Terrisita Africa

Sales/ Administration
Ottery, Cape Town,WC

Summary

Motivated and customer-focused professional with a strong background in customer care, sales, and administration. Seeking to leverage my experience in providing exceptional service, driving sales growth, and managing efficient office operations to contribute to a dynamic team. Committed to delivering high-quality results, building lasting customer relationships, and supporting organizational goals through effective communication and problem-solving skills.

Work History

Administrator

Physiological Measurements Limited (Pml)
03.2026 - Current
  • Administrator role where we book ultrasound and Cardiology appointments that patients were referred for.
  • Referring back to Gp practices via emails and ensuring patients are thoroughly prepared for their ultrasound appointments.
  • Assisting with any queries and complaints from patients
  • Assisted in the preparation of patient documentation and reports.
  • Developed and updated office procedures to enhance workflow efficiency.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.

Sales adviser

Zestlife
07.2023 - Current
  • Sell credit insurance to all Standard Bank existing clients.
  • Analyzed customer needs to provide tailored product recommendations.
  • Utilized CRM software to track sales activities and customer interactions accurately.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Social media and complaint specialist

Webhelp
- Current
  • Assisting customers with complex cases.
  • Complaints addressed the CEO and on social media regarding their parcels.
  • Customer who had their property damaged because of drivers and liaising with service centres and making sure customer complaints are resolved.

Customer Service Agent

WNS Fusion
- Current
  • Servicing British Gas Business customers with queries and complaints.
  • Creating and sending invoices and statement of accounts.
  • Arranging and setting up on-site visits for customers with technicians.
  • We arrange payment plans for customers.
  • Dealing with multiple systems one of which is SAP and Service Desk.

Outbound Sales Consultant

Jabba Connect
- Current
  • We were responsible for selling Cellular Subscriptions powered on the Cell C & MTN network.
  • Sales were generated strictly through cold calling.
  • Our target market was the High Risk clientele.

Outbound Sales Consultant

SA Commercial
- Current
  • Selling Clients insurance From Old Mutual Group schemes division.
  • Namely; Life cover, Funeral cover, Investment & Education Plans.
  • Handling online applications.
  • Processing Documents for Clients.

Retail

STUTTAFORDS
- Current
  • Assisting customers.
  • Working the till.
  • Helping customers with applications.

Sales Consultant

NATASHAN
- Current
  • Selling health products.
  • Offering service to clients on a regular basis.
  • Attention to detail and having a persistent nature to ensure the product is sold.
  • Overcoming objections and always being loyal and positive in the environment.

Sales Team Leader

EASY CARE PROMOTIONS
- Current
  • Making sure targets for the team is met.
  • Making sure each one is equipped with enough knowledge in regards to product knowledge and assisting where necessary.
  • Assisting manager with accounting for a year.

Customer Service Assistant

United Airlines
- Current
  • Receiving and directing incoming calls, and advising customers on rules regarding ticket category, customs and bag policies.
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met.
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.

Education

Grade 9 - undefined

Groenvlei High School
01.2004

NIC - Business Studies

False Bay College
01.2005

NSC - FET Business, Business, English, Afrikaans, Computer Practice, Economic & Legal Environment, Applied Accounting, Small Business Management

False Bay College
01.2006

Skills

  • Customer Service Management
  • Sales Strategy and Execution
  • Data Analysis and Reporting
  • Inventory and Supply Chain Management
  • Strong Communication and Interpersonal Skills
  • Problem-Solving and Critical Thinking
  • Time Management and Organizational Skills
  • Adaptability and Flexibility
  • Conflict Resolution and Negotiation

Interests

  • Reading
  • Playing Pool
  • Studying
  • Singing
  • Swimming

Identity Number

9004240462088

Drivers License

True

Criminal Record

None

Home Language

English

Other Languages

Afrikaans

Personal Information

  • Nationality: South African
  • Driving License: Yes
  • ID Type: Identity Number
  • ID Number: 9004240462088

Timeline

Administrator

Physiological Measurements Limited (Pml)
03.2026 - Current

Sales adviser

Zestlife
07.2023 - Current

Grade 9 - undefined

Groenvlei High School

NIC - Business Studies

False Bay College

NSC - FET Business, Business, English, Afrikaans, Computer Practice, Economic & Legal Environment, Applied Accounting, Small Business Management

False Bay College

Social media and complaint specialist

Webhelp
- Current

Customer Service Agent

WNS Fusion
- Current

Outbound Sales Consultant

Jabba Connect
- Current

Outbound Sales Consultant

SA Commercial
- Current

Retail

STUTTAFORDS
- Current

Sales Consultant

NATASHAN
- Current

Sales Team Leader

EASY CARE PROMOTIONS
- Current

Customer Service Assistant

United Airlines
- Current

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Terrisita AfricaSales/ Administration