André Raubenheimer
Protection Service Administration And Logistic Manager (Current)
Oudtshoorn
Summary
Security professional with a strong foundation in law enforcement and almost a decade of operational experience in the mining security sector. Worked as a Warrant Officer/Inspector in the South African Police Service, where I was a member of a specialized unit and reaction team, frequently engaged in high-stress operations and quick responses, with hands-on experience in the operational control room.
Transitioned to the private security sector within the mining industry, where I have led and supported a broad range of security functions. These include coordinating bush patrols, managing security operations in gemstone Sort Houses and Processing Plants, and responsible for the administration and logistics for multiple security camps. Entrusted with sensitive reporting directly to international headquarters, including incident documentation and escalation. Oversaw security administration, including accurate incident reporting, verification and processing of monthly contractor invoices, and coordination of logistics for routine and special operations. Demonstrated strength in managing resources and maintaining operational continuity in remote and challenging environments.
Overview
33
33
years of professional experience
Work History
Protection Service Admin & Logistic Manager
Montepuez Ruby Mining
Montepuez
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Protection Service Watchkeeper Manager
Montepuez Ruby Mining
Montepuez
12.2019 - 09.2020
- Manage the day-to-day operations of the Security Operational Room, including staffing, supervision, and scheduling of Watchkeepers.
- Ensure constant surveillance and monitoring of all security systems (CCTV, access control, alarms, etc.).
- Maintain and enforce incident response protocols; ensure all incidents are logged, escalated, and reported accurately and promptly.
- Liaise with internal departments and external stakeholders (e.g., emergency services, law enforcement) as needed.
- Train and mentor operational room personnel on systems, procedures, and situational responses.
- Conduct regular audits and reviews of operational room procedures to maintain compliance and enhance efficiency.
- Provide leadership during critical incidents and emergencies, coordinating response actions until resolution or handover.
- Ensure that all security logs, reports, and documentation meet organizational and regulatory standards.
- Monitor performance metrics and produce reports for senior management.
- Stay current on emerging threats, technologies, and best practices in protective operations.
Security Officer
Montepuez Ruby Mining
Montepuez
03.2019 - 11.2019
- Control access to the mine site, ensuring only authorized personnel, vehicles, and materials enter or exit the premises.
- Monitor CCTV and other surveillance systems; report and respond to suspicious activities or security breaches.
- Conduct routine foot and vehicle patrols around the mine, camp, and perimeter fences.
- Inspect staff and contractors for contraband and unauthorized possession of gemstones or mining tools.
- Support emergency responses including medical incidents, evacuations, and security threats.
- Record all incidents in the security log and submit daily activity and incident reports to supervisors.
- Collaborate with internal security teams and liaise with law enforcement or local authorities when necessary.
- Enforce site safety and security protocols, ensuring compliance with local laws and company procedures.
- Perform checks on equipment, and loads leaving the site to prevent theft or smuggling.
- Participate in regular training, drills, and briefings related to site security and emergency preparedness.
Owner of Barcode Café
Self-employeed
OUDTSHOORN
07.2009 - 02.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by employees.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Handled problematic customers and clients.
Shift Commander at De Rust Police Station
South African Police Service
De Rust
06.2005 - 06.2009
- Supervise and coordinate all policing activities during the shift, including patrols, crime prevention, response to incidents, and investigations.
- Allocate duties and ensure optimal deployment of members under command.
- Conduct parades, briefings, and debriefings at the start and end of shifts.
- Monitor and ensure compliance with SAPS Standing Orders, National Instructions, and applicable legislation.
- Ensure proper handling and processing of complaints, incidents, arrests, and evidence.
- Oversee the management of detainees in holding cells, ensuring compliance with human rights and detention procedures.
- Maintain operational readiness, including inspection of equipment, vehicles, and firearms.
- Complete and submit shift reports, occurrence book entries, and administrative documentation accurately and on time.
- Provide leadership, mentoring, and support to personnel on shift, including conflict resolution and discipline where necessary.
- Liaise with community members, stakeholders, and external agencies as required.
Internal Stability Unit 14, Oudtshoorn
South African Police Service
06.1993 - 05.2005
- Throughout the aforementioned period, I successfully completed multiple courses and advanced from the rank of Constable to Sergeant, and subsequently from Sergeant to Inspector (Warrant Officer). Additionally, I participated in regular firearms training and was a member of the Reaction Unit.
Internal Stability Unit 13, East London
South African Police Service
12.1992 - 06.1993
- In December 1992, I was assigned to Internal Stability Unit 13 in East London. By February 1993, I had successfully completed the BB Course (Urban Terrorism Course) at Verdrag, a training center located outside Pretoria, South Africa.
South African Police College, Pretoria
South African Police Service
06.1992 - 12.1992
- I underwent fundamental training at the South African Police College located in Pretoria, South Africa.
South African Defence Force, Middelburg
South African National Defence Force
01.1992 - 04.1992
- I finished the 6-week Basic Training in Middelburg, South Africa.
- After that, I was accepted into Military Police training in Voortrekkerhoogte, Pretoria, South Africa, where I continued my training until April 1992.
- Following that, I became a member of the South African Police.
Education
Only The Subjects To Become A Full Sergeant -
Technicon RSA
Pretoria 04.2001 -
High School Diploma -
Oudtshoorn High School
Oudtshoorn 04.2001 -
Skills
Law enforcement operations & tactical response
Mining and remote site security management
Operational control room coordination
Incident reporting & escalation to international HQ
Security contractor oversight & invoice verification
Logistics support
Patrol coordination in high-risk environments
Security administration & compliance
Asset protection in Processing Plants & Sort Houses
Coordinating logistics for multiple security camps
Additional Information
Enclosed is a letter of reference from Captain H.W. Storm.
Timeline
Protection Service Admin & Logistic Manager
Montepuez Ruby Mining
10.2020 - Current
Protection Service Watchkeeper Manager
Montepuez Ruby Mining
12.2019 - 09.2020
Security Officer
Montepuez Ruby Mining
03.2019 - 11.2019
Owner of Barcode Café
Self-employeed
07.2009 - 02.2019
Shift Commander at De Rust Police Station
South African Police Service
06.2005 - 06.2009
Only The Subjects To Become A Full Sergeant -
Technicon RSA
04.2001 -
High School Diploma -
Oudtshoorn High School
04.2001 -
Internal Stability Unit 14, Oudtshoorn
South African Police Service
06.1993 - 05.2005
Internal Stability Unit 13, East London
South African Police Service
12.1992 - 06.1993
South African Police College, Pretoria
South African Police Service
06.1992 - 12.1992
South African Defence Force, Middelburg
South African National Defence Force
01.1992 - 04.1992
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