Afikile Tshetu
Cape Town
Summary
I consider myself an ambitious, goal-driven person who is intelligent and diligent. Extremely motivated to constantly develop my skills and grow professionally. I am well-spoken with a great sense of humour. I am also a strategic thinker, friendly, consistent, I work very well with people and can easily adapt to any environment.
Overview
6
6
years of professional experience
Work History
Senior Advisor
WNS
04.2022 - 12.2023
- Ihlumelo Senior Secondary School
- I was doing my teaching practise as teacher, I taught Business Studies and Tourism
- My duties included
- Marking tests
- Preparing projects and class activities
- Moderating
- Making sure that students achieved their academic goals
- Classroom management
Concierge
Rockwell Hotel
11.2018 - 08.2019
- My main duties were:
- Making tour bookings for international and national tourists
- Arranging restaurant reservations
- Doing airport transfers
Customer Relations Officer
V&A Waterfront
10.2017 - 10.2018
- Engage and advise tourists administratively
- Answer customer queries and complaints courteously by clarifying desired information, locating, and providing them with relevant information
- Providing customers with service and product information
- Ownership of customer queries and ensure follow-through is done and raised queries/complaints are resolved
Education
Post Graduate Certificate in Education - undefined
Cape Peninsula University of Technology
National Diploma - Tourism Management
Cape Peninsula University of Technology
Grade 12 - undefined
Ihlumelo Senior Secondary School
Skills
Customer Service
Sacenumber
12699914
Willingtorelocate
True
Overallexperienceyears
1-2
Summary
I consider myself an ambitious, goal-driven person who is intelligent and diligent. Extremely motivated to constantly develop my skills and grow professionally. I am well-spoken with a great sense of humour. I am also a strategic thinker, friendly, consistent, I work very well with people and can easily adapt to any environment., Outstanding negotiation skills, Customer Relations Officer, File Systems and Database Management, Data Capturing, Data Analysis, Reporting, Documentation, Tele-Communications, Company Content Management, Microsoft Office Word, Excel, PowerPoint, Methodical approach to work, Close attention to detail, Excellent communication, networking, and interpersonal skills, Excellent organizational coordinating skills, Leadership and time management skills, Problem-solving skills, Telephonic etiquette, Willingness to learn with the ability to learn fast, Microsoft Windows OS, Microsoft Office Suite, I’m always volunteering in local NPOs within the community I reside in. This helps me sharpen my skills while solving socio-economic issues in the community.
Timeline
Senior Advisor
WNS
04.2022 - 12.2023
Concierge
Rockwell Hotel
11.2018 - 08.2019
Customer Relations Officer
V&A Waterfront
10.2017 - 10.2018
Post Graduate Certificate in Education - undefined
Cape Peninsula University of Technology
National Diploma - Tourism Management
Cape Peninsula University of Technology
Grade 12 - undefined
Ihlumelo Senior Secondary School
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