Summary
Overview
Work History
Education
Skills
Timeline
Generic

Afika Mcopele

Umthatha

Summary

Dedicated Customer Service Agent with strengths in enhancing client interactions and satisfaction. Facilitates seamless check-in and check-out processes, ensuring timely service delivery. Manages claims processing and payment entries, contributing to operational accuracy and trust. Dedicated Driver with strengths in timely delivery and vehicle inspection. Delivers newspapers across Eastern Cape shop outlets, ensuring accessibility for customers. Ensures accurate financial operations through meticulous document processing.

Overview

14
14
years of professional experience

Work History

Driver

Daily Dispatch
UMTHATHA, South Africa
10.2025 - Current
  • Dispatched newspapers across Eastern Cape shop outlets to ensure timely delivery and accessibility.

Processed documents for payment transactions to ensure timely and accurate financial operations.

Customer Service Agent

Hertz Rent a Car
UMTHATHA, South Africa
10.2018 - 01.2025
  • Facilitated check-in and check-out processes for clients renting vehicles to enhance operational efficiency.
  • Assisted claims department in processing claims on damaged vehicles to ensure effective repairs for cars.
  • Organised fuel slip entries and processed payments to keep company accounts consistently updated.
  • Facilitated secure transportation for client by delivering car outside regular hours to maintain safety and trust.

Electrician

Noyaba Electrical
UMTHATHA, South Africa
04.2015 - 03.2017
  • Connected high voltage powerlines to ensure reliable electricity distribution.
  • Installed and wired distribution boards in residential properties, utilising electrical tools and adhering to safety regulations for effective lighting solutions.
  • Operated vehicles to ensure timely and safe transportation of goods and passengers.
  • Installed electrical wiring into commercial and residential buildings.

Team Leader

Phakamisa Projects (NGO)
Cape Town, South Africa
02.2012 - 12.2014
  • Facilitated early childhood programmes in primary schools to enhance learning outcomes for children.
  • Provide assistance to children with reading homework after school to enhance literacy skills and confidence.
  • Arranged and supplied necessary educational materials and uniforms, ensuring disadvantaged children were well-equipped for school.

Education

A-Levels - Electrical engineer

False bay
Cape Town, WC
01-2012

Blouberg Grant high
Cape Town, WC

Skills

  • Customer relationship management
  • Vehicle inspection
  • Claims processing
  • Payment processing
  • Data entry
  • Team player
  • Outstanding customer care
  • Customer Service

Timeline

Driver

Daily Dispatch
10.2025 - Current

Customer Service Agent

Hertz Rent a Car
10.2018 - 01.2025

Electrician

Noyaba Electrical
04.2015 - 03.2017

Team Leader

Phakamisa Projects (NGO)
02.2012 - 12.2014

A-Levels - Electrical engineer

False bay

Blouberg Grant high
Afika Mcopele