Afika Mathwebu
Human Resource Management
Hermanus,WC
Summary
I am a graduate with Human Resource Management and with internship experience assisted with hiring and onboarding, performance tracking methods and HR records. Dynamic sales consultant at African Bank Limited, excelling in customer relationship building and complex problem-solving. Reliable, knowledgeable and highly organised team player with strong time management and interpersonal communication skills drive success in fast-paced environments, fostering long-lasting client connections. Able to adapt to changes including new systems.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Sales Consultant
African Bank Limited
07.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Discover customer’s needs and offer solutions to them through the company’s services or products.
- Respond to new and current client base regarding complaints and service enquiries.
- Achieve sales target as set by management.
Education Assistant
Department of Education
11.2021 - 08.2022
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Monitored student classroom and outdoors activities to promote student safety.
- Distributed learning materials such as worksheets, textbooks, and group assignments.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
HR Internship
South African Police Services
08.2019 - 08.2020
- Helped streamline client onboarding processes, leading to smoother client experience.
- Performing administrative duties pertaining to HR personnel leave related function.
- Verifying information and capturing it on PERSAL/PERSAP system on personnel records.
- Assisting personnel in personal and/or work related problems by following referral procedures.
- Submitting application for transfer/termination to the Head Human Resource Management for consideration and review.
- Administration and handling of leaves for the station.
Education
National Diploma - Business Management
Walter Sisulu University
Mthatha National Senior Certificate -
Ikwezi Technical Skill Centre
Eastern Cape, MthathaSkills
Time management and deadline adhering
Customer relationship building
Complex Problem-solving
Interpersonal communication skills
Follow instructions and pay attention to detail
Ability to adapt to change
Team collaboration and team management skills
Timeline
Sales Consultant
African Bank Limited
07.2023 - Current
Education Assistant
Department of Education
11.2021 - 08.2022
HR Internship
South African Police Services
08.2019 - 08.2020
National Diploma - Business Management
Walter Sisulu University
National Senior Certificate -
Ikwezi Technical Skill Centre