Thabile Thembisile Portia Motloung
OSS Engineer
Johannesburg
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. I am enthusiastic team player ready to contribute to company success. Hardworking and passionate individual with strong organizational skills. I am organized and dependable individual successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
OSS Engineer
Huawei Technologies
Johannesburg
01.2017 - Current
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.
- Integrated third-party tools and components into applications.
- Analyzed proposed technical solutions based on customer requirements.
- · Support Transmission NMS tools for best usage
- Ensure Timely upgrades of applications to support new features, commands and technologies and network software release
- Maintain data integrity in the application and network as far as possible.
- Daily health check of the OSS servers and ensure reliability of the OSS is producing alarms on the real time basis
- Action escalated queries received from internal and external customers
- Monitor/ manage assigned services. Action escalated alarms/faults and log tickets.
- Liaise with vendor of systems and tools for System Administration tasks
- Managing user accounts
- Managing user groups and operations
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Server version upgrades ( U2020 and GENEX Nestar)
- Server Patch update (SONMaster and PRS)
- eSAU board OS installation and version upgrade
- Esau board replacement
- Data subscription for GSM and UMTS node
GPON Back Office
Huawei Technologies
Johannesburg
04.2015 - 04.2018
- Gained strong leadership skills by managing projects from start to finish.
- GPON installation, Configurations and Testing.
- Identify the root cause of failure and update the ticket on remedy system.
- Provide a high level support for fault finding and resolution in the access network
- Handle customer queries by telephone and email.
- Maintains and troubleshoot Huawei HG245D Terminal Access.
- ONT Configuration (Basic ping device, Ping towards the BNG and Ping towards the DNS Server)
- ONT configuration Local Access
- Ensure all GPON systems are in good condition
- Provide Order management and Work force management app training to subcontractors
- Support and guide team field to restore failures.
- Submit back office weekly report to the Rollout Manager and Project Manager
- Order spares and make sure that all installations are done
- Identify failure ONT and fibre break in GPON topology
- Special Events Assurance for Monitoring and Support. (Sporting
- events, concerts etc where we expect mass of people that will use our services requiring additional or special monitoring to ensure that our service is excellent).
- Close collaboration with different technical Support areas to resolve outstanding service related issues
- Ensuring that the MTTC, MTTR are being strictly adhered to
- Liaise with vendors, internal stakeholders and technical teams to report and resolve CPE defects.
- Coordinate and test firmware provided by vendors.
- Manage, coordinate and prioritize use case testing and schedules. Document and update test results.
- Ability to handle customer critical issues and work in difficult situations Contribute to meetings and provide team support during planning, feedback and executions.
- Coordinate across multiple engineering/development teams as needed.
- Serve as a conduit between cross functional teams to ensure requirements and testing considerations/use cases are incorporated to improve deployed services and sustainability of services.
GPON OSS
Huawei Technologies
Johannesburg
01.2015 - 04.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Server commissioning (Hardware installation, software update and server powering)
- Maintaining the standards for server installations and applications
- Server maintenance
- Server Northbound interface (XML, SNMP and Alarms)
- Preparing the server acceptance test
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Technology in Information Technology - Information Technology
Vaal University of Technology
Vereeniging 01.2017 - 09.2018
National Diploma in Information Technology - Information Technology
Vaal University of Technology
Vereeniging 01.2012 - 04.2015
Diploma in Information Technology - Information Technology
PC Training And Business College
Kempton Park 01.2010 - 04.2012
Skills
Linux
undefinedTimeline
OSS Engineer
Huawei Technologies
01.2017 - Current
Bachelor of Technology in Information Technology - Information Technology
Vaal University of Technology
01.2017 - 09.2018
GPON Back Office
Huawei Technologies
04.2015 - 04.2018
GPON OSS
Huawei Technologies
01.2015 - 04.2015
National Diploma in Information Technology - Information Technology
Vaal University of Technology
01.2012 - 04.2015
Diploma in Information Technology - Information Technology
PC Training And Business College
01.2010 - 04.2012
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