Thabile Thembisile Portia Motloung
OSS Engineer
Johannesburg
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. I am enthusiastic team player ready to contribute to company success. Hardworking and passionate individual with strong organizational skills. I am organized and dependable individual successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
OSS Engineer
Huawei Technologies
Johannesburg
01.2017 - Current
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms.
- Integrated third-party tools and components into applications.
- Analyzed proposed technical solutions based on customer requirements.
- · Support Transmission NMS tools for best usage
- Ensure Timely upgrades of applications to support new features, commands and technologies and network software release
- Maintain data integrity in the application and network as far as possible.
- Daily health check of the OSS servers and ensure reliability of the OSS is producing alarms on the real time basis
- Action escalated queries received from internal and external customers
- Monitor/ manage assigned services. Action escalated alarms/faults and log tickets.
- Liaise with vendor of systems and tools for System Administration tasks
- Managing user accounts
- Managing user groups and operations
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Server version upgrades ( U2020 and GENEX Nestar)
- Server Patch update (SONMaster and PRS)
- eSAU board OS installation and version upgrade
- Esau board replacement
- Data subscription for GSM and UMTS node
GPON Back Office
Huawei Technologies
Johannesburg
04.2015 - 04.2018
- Gained strong leadership skills by managing projects from start to finish.
- GPON installation, Configurations and Testing.
- Identify the root cause of failure and update the ticket on remedy system.
- Provide a high level support for fault finding and resolution in the access network
- Handle customer queries by telephone and email.
- Maintains and troubleshoot Huawei HG245D Terminal Access.
- ONT Configuration (Basic ping device, Ping towards the BNG and Ping towards the DNS Server)
- ONT configuration Local Access
- Ensure all GPON systems are in good condition
- Provide Order management and Work force management app training to subcontractors
- Support and guide team field to restore failures.
- Submit back office weekly report to the Rollout Manager and Project Manager
- Order spares and make sure that all installations are done
- Identify failure ONT and fibre break in GPON topology
- Special Events Assurance for Monitoring and Support. (Sporting
- events, concerts etc where we expect mass of people that will use our services requiring additional or special monitoring to ensure that our service is excellent).
- Close collaboration with different technical Support areas to resolve outstanding service related issues
- Ensuring that the MTTC, MTTR are being strictly adhered to
- Liaise with vendors, internal stakeholders and technical teams to report and resolve CPE defects.
- Coordinate and test firmware provided by vendors.
- Manage, coordinate and prioritize use case testing and schedules. Document and update test results.
- Ability to handle customer critical issues and work in difficult situations Contribute to meetings and provide team support during planning, feedback and executions.
- Coordinate across multiple engineering/development teams as needed.
- Serve as a conduit between cross functional teams to ensure requirements and testing considerations/use cases are incorporated to improve deployed services and sustainability of services.
GPON OSS
Huawei Technologies
Johannesburg
01.2015 - 04.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Server commissioning (Hardware installation, software update and server powering)
- Maintaining the standards for server installations and applications
- Server maintenance
- Server Northbound interface (XML, SNMP and Alarms)
- Preparing the server acceptance test
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Technology in Information Technology - Information Technology
Vaal University of Technology
Vereeniging 01.2017 - 09.2018
National Diploma in Information Technology - Information Technology
Vaal University of Technology
Vereeniging 01.2012 - 04.2015
Diploma in Information Technology - Information Technology
PC Training And Business College
Kempton Park 01.2010 - 04.2012
Skills
Linux
Operational analysis
Technical Analysis
Policy and procedure adherence
Performance Tuning
Database management software
Hardware and software installation
Technical Support
Client requirements
Team reporting
MS SQL Server 2000
Timeline
OSS Engineer
Huawei Technologies
01.2017 - Current
Bachelor of Technology in Information Technology - Information Technology
Vaal University of Technology
01.2017 - 09.2018
GPON Back Office
Huawei Technologies
04.2015 - 04.2018
GPON OSS
Huawei Technologies
01.2015 - 04.2015
National Diploma in Information Technology - Information Technology
Vaal University of Technology
01.2012 - 04.2015
Diploma in Information Technology - Information Technology
PC Training And Business College
01.2010 - 04.2012