Werner Swanepoel
Assistant I.T Manager
Johannesburg,Gauteng
Summary
Detail-oriented professional with exceptional organizational skills, capable of managing multiple projects concurrently while maintaining accuracy. Collaborative team player who contributes effectively to group efforts and executes tasks with precision. Demonstrates ability to deliver high-quality results in dynamic work environments, thriving under pressure and maintaining meticulous attention to detail.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant I.T Manager
Triton Supply Chain Solutions
Johannesburg
05.2024 - Current
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
- Optimized system efficiency through effective management of hardware and software replacements.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Facilitated smooth migration of physical servers to a virtualized environment, minimizing disruption to end-users and applications.
Mid Level Engineer
CONEKT HOLDINGS
Sandton
09.2023 - 04.2024
- Developed and enforced Standard Operating Procedures (SOPs) for optimal workflow
- Led comprehensive training programs for staff on current and emerging infrastructure technologies
- Managed daily operations of LAN and WAN, ensuring robust maintenance and support
- Enhanced communication capabilities by administering and maintaining VoIP systems
- Provided both on-site and remote technical support to clients across five international borders
- Spearheaded the implementation and administration of Microsoft Core infrastructure technologies, including Windows Server, Active Directory, Exchange, and Office 365
- Contributed to pre-sales activities by assisting with solution development
- Demonstrated expertise in deploying and managing desktop OS, PC software, servers, and storage solutions
- Delivered superior end-user support, swiftly resolving hardware and software issues to uphold business continuity
- Conducted thorough audits of client infrastructure and user security to ensure compliance and protection
I.T Administrator
DIAGNOSTIC RADIOLOGICAL SERVICES
03.2020 - 08.2023
- Expertly diagnosed and resolved multi-vendor network issues, ensuring robust service provider connectivity
- Engineered and deployed comprehensive IP network solutions, from inception to implementation
- Proactively monitored network performance, optimizing capacity and troubleshooting advanced problems
- Managed daily LAN and WAN operations, providing consistent maintenance and support
- Ensured network hardware and software reliability, maintaining high availability for end-user access
- Administered and sustained VoIP systems, enhancing communication efficiency
- Conducted on-site technical support at remote hospitals, delivering exceptional end-user assistance
- Implemented and managed Microsoft Core infrastructure technologies, including Windows Server, Active Directory, Exchange, and Office 365
- Administered VMware environments, ensuring high-performance virtualization solutions
Network Administrator
TRITON EXPRESS
06.2018 - 02.2020
- Expertly managed IT services for local and remote branches, encompassing hardware and software support for desktops, mobile devices, and VoIP systems
- Skilled in the implementation, maintenance, and support of comprehensive network infrastructure, including switches and routers
- Proficient in deploying and administering desktop operating systems, PC software, server, and storage solutions
- Advanced experience with VMware product suite, ensuring high availability and performance
- In-depth knowledge of Microsoft Core infrastructure technologies: Windows Server, Active Directory, Exchange, System Center, SharePoint, and Lync
- Delivered exceptional end-user support, resolving hardware and software issues to maintain business continuity
- Coordinated with contractors and vendors to design and implement robust technology solutions
- Extensive experience in traveling to support end-users and maintain IT operations across national sites
I.T Support
DAYBREAK FARMS
04.2016 - 03.2018
- Expertise in maintaining and installing diverse network infrastructure, including Netgear, Tenda, Planet, Ubiquiti, HP, and Dell products
- Proficient in deploying Xerox printer setups tailored to client needs
- Skilled in the installation of Panasonic Telecom systems, enhancing business communication capabilities
- Experienced in implementing time and attendance systems to optimize workforce management
- Delivered robust server solutions, ensuring reliable and efficient client operations
- Specialized in establishing point-to-point wireless networks for seamless connectivity
- Developed tailored network and telecom solutions, driving client satisfaction and technological advancement
- Creating detailed quotes, reflecting a deep understanding of client requirements and budget considerations
IT Systems Support
JOHN VORSTER HIGH TECHNICAL SCHOOL
09.2013 - 03.2016
- Expertly managed Daybreak Farms' IT infrastructure, ensuring robust network performance and reliability
- Skillfully installed and maintained comprehensive CCTV security systems
- Maintained optimal functionality of factory computers, panel PCs, A4 printers, and label printers
- Oversaw the upkeep of large-scale industrial weighing equipment
- Administered timekeeping devices to support workforce management
- Ensured seamless operation of the Meat Management System (MMS) for business-critical processes
- Managed a 60KVA UPS system, guaranteeing uninterrupted power supply
- Conducted weekend maintenance activities, including CCTV repairs and network hardware upgrades
- Performed MMS hardware maintenance, including installations, Windows re-installations, software setups, and application configurations
- Executed network maintenance tasks, such as installing network cabinets, replacing cables, and repairing connectors
- Maintained MMS database integrity, ensuring data accuracy and system efficiency
Education
Microsoft MTA - Microsoft 70-687 Microsoft 70-688
CTU Training Solutions
02.2025 - 11.2015
Microsoft - 70-687, 70-688
Skills
- LAN SWITCHING
- NETWORK INFRASTRUCTURE
- CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
- ROUTING PROTOCOLS
- MICROSOFT SHAREPOINT
- NETWORK PERFORMANCE
- WIRELESS NETWORKS
- HARDWARE MAINTENANCE
- VMWARE
- SERVERS
- Virtualization technologies
- Network administration
- VLAN configuration
- Wireless networking
Timeline
Microsoft MTA - Microsoft 70-687 Microsoft 70-688
CTU Training Solutions
02.2025 - 11.2015
Assistant I.T Manager
Triton Supply Chain Solutions
05.2024 - Current
Mid Level Engineer
CONEKT HOLDINGS
09.2023 - 04.2024
I.T Administrator
DIAGNOSTIC RADIOLOGICAL SERVICES
03.2020 - 08.2023
Network Administrator
TRITON EXPRESS
06.2018 - 02.2020
I.T Support
DAYBREAK FARMS
04.2016 - 03.2018
IT Systems Support
JOHN VORSTER HIGH TECHNICAL SCHOOL
09.2013 - 03.2016
Microsoft - 70-687, 70-688
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