Adrienne Stopforth

I am the in-house coordinator for The Venue Greenpark. My duties include:

• Maintaining accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Serving as a liaison between internal departments, such as production, logistics, and finance, ensuring seamless end-to-end management of client accounts.
• Streamlining sales processes for improved efficiency and customer satisfaction.
• Cultivating long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
• Managing event logistics and operations.
• Adapting quickly when faced with unexpected challenges or changes in plans, and maintaining composure while finding effective solutions.

• Handled a high volume of inbound calls per shift to offer callers product and service information, and generate quotes, all while maintaining composure.
• Handled 65 to 80 calls a day, as well as 60 to 100 email inquiries, while adhering to call center policies and procedures.
• Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
• Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
• Contributed to achieving departmental goals by meeting individual performance metrics every month consistently.
• Exceeded monthly sales targets through persuasive communication skills and product knowledge.
• Was consistently agent of the month and was awarded agent of the year, 2022.
• Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
• Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.

• Performed inventory control, such as counting, and stocking merchandise.
• Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• One of my biggest projects, before lockdown, was creating partnerships with local schools for exclusive textbook and library deals, as well as setting up and launching the official online store.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Reconciled cash and credit card transactions to maintain accurate records.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.