Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Quote
Languages
Interests
Websites
Timeline
11
Adrian Smuts

Adrian Smuts

Previous Business Owner
Cape Town,WC

Summary

Dynamic franchise owner with proven success at Die Huisvriend, excelling in operations management and client service. Experienced in staff management and relationship building, driving sales strategies that enhance customer satisfaction. Recognized for adaptability and effective communication, fostering a motivated team to achieve business goals.

Overview

42
42
years of professional experience
2
2
Languages
23
23
years of post-secondary education

Work History

Affiliate Supervisor

Meishi Ltd
12.2020 - 06.2024

Managed the sale of Digital Business cards

Managed a Q&A product related and training weekly webinar.

Managed and coached numerous affiliates to enhance their sales performance.

Managed and customised Digital Business Cards for various customers.

Managed various technical queries and liaised these with management for resolution.




Franchise Owner

Die Huisvriend
02.1995 - 08.2018

Managed a franchise for various areas.

Responsibilities included:

*Management of staff

*Sales strategies

*Client liaison

*Implement franchise strategies

*Dealing with warehouse stock and deliveries

*Managed the repairs department

Office administration of business reports and budgets

Management of debtors and creditors

Manager

KD Marketing
01.1984 - 01.1995
  • Managed and motivated administration employees to be productive and engaged in work.
  • Managed sales teams and debt collector employees
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed a fleet of vehicles
  • Managed a frame manufacturing division
  • Managed all fiscal related matters and returns.

Customer Service Executive

Charmz
12.2019 - Current

Manage sales of high-value and popular jewellery at various outlet markets as and when needed.

Managing various customer queries pertaining to their jewellery items.

Managing logistics of the inventory and shop fitting setting up and breaking up.

Managing reports of inventory sold and sales totals for each day.

Managing goal-related and monetary sales targets.

Managing cash and POS sales and balancing this at the end of sales days.



Minister of Gospel

New Apostolic Church
06.1999 - 05.2022

Managed various aspects of Church Administration at Congregation, District and Admin Office level.

Managed the soul-care and well-being of members at congregation section level and then at Congregation level as a Congregation Leader.

Attended various training courses pertaining to Church Management, Leadership Development and Spiritual Growth and Maturity.

Conducted services including Funeral and Wedding services regularly.

Managed and served in various congregations as a Congregation Leader.




Exam Invigilator Grade12

CBC St Johns
Cape Town, South Africa
09.2023 - Current
  • Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
  • Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
  • Supported students with special accommodations by providing additional resources or modified testing environments as needed.
  • Ensured exam integrity by meticulously monitoring student behavior during test sessions.
  • Managed unexpected situations during exams calmly and effectively, resolving issues quickly without disrupting the testing process for other students.
  • Assisted in the setup and breakdown of examination rooms, adhering to strict guidelines for proper seating arrangements and materials distribution.
  • Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
  • Provided clear instructions to students regarding exam procedures, minimizing confusion and ensuring comprehensive understanding of expectations.
  • Collaborated with school staff to enforce rules and regulations related to exam administration, promoting consistent practices across all testing sites.
  • Attended training sessions on updated exam policies or procedures as needed, ensuring continued compliance with changing standards for invigilation practice.
  • Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
  • Maintained a quiet and orderly testing environment for optimal student focus and concentration.
  • Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.
  • Contributed to a positive testing atmosphere by remaining approachable and professional at all times while maintaining strict adherence to exam protocols.
  • Collected completed exams promptly at the end of each session, ensuring secure storage until grading could take place.
  • Responded efficiently to student inquiries during examinations while maintaining an impartial demeanor that prioritized fairness within the testing environment.

Education

No Degree - Presentation Skills / Public Speaking / Various

New Apostolic Church
Cape Town
06.1999 - 05.2022

No Degree - B.Comm - Incomplete

University of Stellenbosch
Cape Town
04.2001 -

No Degree - B.Comm

University of Cape Town
Cape Town, South Africa
04.2001 -

High School Diploma -

Fairbairn College
Cape Town
12.1979 - 12.1979

Skills

Operations management

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Accomplishments

  • Developed exemplary customer standards which helped alleviate customer issues quickly and effectively, saving relationships.
  • Explained policies on product returns in great detail, reducing the total number of unhappy customers.
  • Suggested free or minimal cost for customer jewellery that clients were unaware of. This boosted brand loyalty.
  • Achieved improved relations between Market Organisers and Vendors through effectively helping with conflict resolution and business ethics advice.
  • Collaborated with other vendors to dispel the mistrust and animosity amongst them.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancement

Quote

"You can gauge the callibre of a man by the way he addresses a waiter..."
Unknown

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Interests

Gardening,Daily News, Senior Caring, ECommerce,AI

Timeline

Exam Invigilator Grade12

CBC St Johns
09.2023 - Current

Affiliate Supervisor

Meishi Ltd
12.2020 - 06.2024

Customer Service Executive

Charmz
12.2019 - Current

No Degree - B.Comm - Incomplete

University of Stellenbosch
04.2001 -

No Degree - B.Comm

University of Cape Town
04.2001 -

No Degree - Presentation Skills / Public Speaking / Various

New Apostolic Church
06.1999 - 05.2022

Minister of Gospel

New Apostolic Church
06.1999 - 05.2022

Franchise Owner

Die Huisvriend
02.1995 - 08.2018

Manager

KD Marketing
01.1984 - 01.1995

High School Diploma -

Fairbairn College
12.1979 - 12.1979
Adrian SmutsPrevious Business Owner