Adrian Jonathan Mbele
Services Agent
Johannesburg
Overview
2
2
years of professional experience
2
2
Languages
Work History
Services Agent
Telesure Group Services
09.2024 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Education
High School Diploma -
Diversity High School
South Hills 04.2001 -
Skills
Complaint handling
Patience and calmness
Stress tolerance
Cross-selling and upselling
Timeline
Services Agent
Telesure Group Services
09.2024 - Current
High School Diploma -
Diversity High School
04.2001 -