Adri Pretorius
Call Center Agent
Roodepoort
Summary
Dynamic professional with diverse experience across multiple industries, demonstrating strong collaboration skills and the ability to manage sensitive information with discretion. Proven administrative skills complemented by a commitment to supporting team objectives and enhancing overall productivity. A quick learner thriving in fast-paced environments, easily adapting to new challenges while continuously seeking opportunities for personal and professional growth. Engages with individuals across all age groups, fostering positive relationships that contribute to a cohesive workplace culture.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Call Center Representative
Lead Gurus
10.2025 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Financial Advisor
SureX
03.2025 - Current
- -Cold call prospective clients
- -Attend meetings with clients to assess their needs
- -Follow legal guidelines to advise and work in the insurance industry
- -Deal with customer queries
- -Obtain clients on my book
Telesales Representative
Nova Life
03.2024 - 02.2025
- -Adhere to legal guidelines and phone etiquette
- -Make my daily sales target as often as possible
- -Attend training sessions
- -Educate myself on new products as to sell them and know what I'm selling
Hostess
John Dory's
10.2023 - 02.2024
- -Seat customers
- -Help out when needed
- -Communicate with the waiters/waitresses about new tables and queries
Homeschool Tutor
Self Employed
09.2023 - 12.2023
- -Homeschooled a Grade 2 learner for her last term.
- -Planned projects and tasks for the week.
- -Set up assessments.
- -Identify problems and assist the student where possible.
Education
Matric (National Senior Certificate) -
Hoërskool Pearson High School
12.2022
Skills
Sales Techniques
Interests
Reading, Language Learning
Timeline
Call Center Representative
Lead Gurus
10.2025 - Current
Financial Advisor
SureX
03.2025 - Current
Telesales Representative
Nova Life
03.2024 - 02.2025
Hostess
John Dory's
10.2023 - 02.2024
Homeschool Tutor
Self Employed
09.2023 - 12.2023
Matric (National Senior Certificate) -
Hoërskool Pearson High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English (Expert)
Afrikaans (Expert)
References
Tayla Bosman, Head of Sales, (+27) 71 641 3629, Lead Gurus
Liezl Bothma, Account Executive, (+27) 82 650 9832, Somewhere
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