Adri Froneman

• Enhanced branch production rates by handling staff conflicts, evaluations, assisting in hiring, and termination processes and coaching employees on company protocol.
• Maintained strong customer relations through timely collection of payments, clear communication, and credit negotiation skills.
• Reviewed and edited credit agreements to enhance clarity and monitor compliance with requirements.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Complied with regulatory guidelines and requirements of admin employees.
• Resolved various administrative issues impacting sales management and business operations.
• Assessed employee performance and developed improvement plans.
• Managed branch collection with average of R2 000 000 in monthly deposits.
• Assist in interview process and hiring of talented individuals with top-level strengths, improving organisational talent, and skill set.
• Generated financial and operational reports to assist management with business strategy.
• Examined customer credit applications for credit approvals and denials.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Compiled database of credit applicants' credit histories and other financial information.
• Oversaw admin, telesales and warehouse team consisting of six employees and 12 drivers and van-assistants.
• Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customised solutions.
• Ensured compliance with company policies and industry regulations through regular food safety and SHE auditing and staff education efforts.
• Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
• Oversaw the implementation of new software systems for improved data tracking and streamlined recordkeeping.
• Assisted in the development marketing materials such as brochures flyers presentations showcasing new and existing products.
• Effectively resolved conflicts among staff members by utilising excellent interpersonal skills diplomacy.
• Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
• Fostered a positive work environment by promoting open communication channels between team members.
• Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
• Commitment to maintaining office organisation led to increased productivity among staff members.
• Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
• Handled confidential information professionally safeguarding sensitive company data at all times.
• Maintained friendly and professional customer interactions.
• Engaged employees in business processes with positive motivational techniques.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Developed strategic plans for day-to-day office operations.
• Checked supplier payments, customer collection and other accounting disbursements for accuracy and compliance.
• Complied with established internal controls and policies.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients..
• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
• Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
• Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimising financial impact on the company.
• Managed the implementation of a new inventory management system, resulting in more accurate tracking capabilities.
• Oversaw warehouse organisation for improved accessibility and faster order fulfillment times.
• Streamlined stock management processes for increased efficiency and reduced waste.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Minimised bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.

• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Created and designed quizzes, tests and projects to assess student knowledge.
• Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
• Used PowerPoint and Zoom meetings technology to give presentations to student classrooms.
• Selected and designed lesson plans and curriculum to meet academic objectives.
• Enhanced student comprehension by utilising diverse teaching methodologies and techniques.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
• Implemented differentiated instruction methods to address the unique needs of each learner, ensuring academic success for all students.
• Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
• Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining a high level of academic rigor.
• Utilised distance learning technology to instruct students remotely.
• Built strong rapport with students through class discussions and academic advisement.
• Created materials and exercises to illustrate application of course concepts.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Assessed students' progress and provided feedback to enhance learning.
• Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
• Conducted engaging in-class discussions to facilitate learning and encourage participation.
• Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
• Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.

• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Created and designed quizzes, tests and projects to assess student knowledge.
• Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
• Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Used PowerPoint technology to give presentations to student classrooms.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
• Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
• Applied innovative teaching methods to encourage student learning objectives.
• Created excitement and enthusiasm in classroom by delivering engaging subject matter.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Assessed students' progress and provided feedback to enhance learning.
• Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
• Designed and implemented various educational activities and programs to meet student needs.
• Conducted engaging in-class discussions to facilitate learning and encourage participation.
• Taught diverse student population by employing various learning styles and abilities.

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Performed checks of customer creditworthiness and current situations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
• Obtained and interpreted financial statements to assist in credit limit reviews.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Mitigated potential losses from high-risk customers by liaising with external collections agencies when necessary.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Improved cash flow by implementing efficient credit control policies and procedures.
• Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
• Kept all operations compliant with applicable regulations and established company policies.
• Trained and mentored new department employees to maximize performance.
• Recommended approval or disapproval of credit applications.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.

• Maintained filing system and organised customer documents for easy retrieval of information.
• Enhanced office organisation with regular maintenance of files, records, and supplies inventory.
• Utilised strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Increased efficiency by streamlining filing systems and organising important documents.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
• Verified transactions from time cards and processed invoices on processing system.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed and organized documents for data entry tasks.
• Checked for accuracy by verifying data and records.
• Used computer software to store and retrieve data.
• Utilized techniques for increasing data entry speed.

ICB Bookkeeping to Trial Balance

ICB Business Literacy

ICB Payroll and Monthly SARS

ICB Computerised Bookkeeping (MS Office and Pastel Partner)

ICB Financial Statements

ICB Cost and Management

ICB Business Law and Accounting Controls

ICB Income Tax

ICB Management and Accounting Control Systems

• Implementing of tools and systems for staff to have best commitment and communication skills.

Learning of tools and systems for staff to have best commitment and communication skills.

Business English

Information Processing

Microsoft Windows

Microsoft Word Advance

Microsoft Excel Advance

Microsoft PowerPoint Advance

Calculations

Office Administration

Personal Appearance

Microsoft Outlook Intermediate

Interpersonal Business Skills

Basic Bookkeeping

Life Skills

Business Communication

Commercial Law

Human Resource Secretarial Management

Sales and Marketing Management

Pastel Accounting software

Travel Administration

Afrikaans (First Language)

English (Second Language)

Accounting Higher Grade

Mathematics Standard Grade

Biology Higher Grade

Typing Standard Grade