Adolph Jonker
IT Professional
Bergbron Ext. 3
Summary
Experienced IT professional with 40+ years of expertise in project management, software development, and customer success across diverse industries. Proficient in team leadership, managing enterprise-level projects, and optimizing IT solutions for improved business efficiency.
Overview
44
44
years of professional experience
Work History
Customer Success Manager
Keyloop
2020.10 - Current
- Conduct weekly and bi-weekly meetings to track customer success, resolving concerns via Salesforce
- Act as first-response contact for escalations and troubleshooting
- Ensure resolution of customer issues and system requirements
- Perform regular site visits to enhance client engagement
- Oversee new customer onboarding and seamless project integration
- Manage at-risk clients, reporting updates during monthly executive reviews
- Key clients: Mercedes Benz SA, VWSA, LSM Porsche, Hatfield, Kelston, Tavcor
R&D Manager
CDK Global
2015.10 - 2020.10
- Led a team of 13 professionals, including developers, testers, scrum masters, and team leads
- Managed day-to-day project activity and Agile workflow execution
- Oversaw R&D budgeting, resource planning, and performance tracking
- Conducted weekly operations meetings and provided technical strategy insights
- Coordinated bi-weekly international leadership meetings
Support Team Leader
CDK Global
2012.10 - 2015.09
- Supervised a team of 16 analysts across Aftersales, VSB, Accounts, and Technical departments
- Managed recruitment, onboarding, performance appraisals, bonus objectives, and KPI tracking
- Oversaw customer support and technical troubleshooting across multiple locations
Technical Consultant
ADP
2005.10 - 2012.10
- Provided technical consulting for Autoline systems, supporting enterprise clients
- Oversaw software deployment, risk analysis, and troubleshooting
- Managed CVS-controlled software distribution for brands such as BMW, MBSA, Barloworld, Imperial, and Unitrans
IT Development Manager
Lindsay Saker (Imperial Group)
1997.07 - 2004.07
- Led enterprise IT development across 22 branches
- Directed network infrastructure optimization using SCO UnixWare
- Oversaw Y2K compliance upgrades and security enhancements
- Developed interactive file transfer & scripting solutions (RCP/FTP processes)
- Provided email, database, and intranet administration
International Consultant
Spoornet
1994.04 - 1996.05
- Led negotiations across multiple African nations for rail system integration
- Established satellite communication strategies in collaboration with Telkom & Transtel
- Conducted stakeholder consultations & policy implementation
Project Manager
Datavia Transnet
1993.01 - 1994.03
- Oversaw electronic interface redevelopment for Transnet trading partners
- Designed and implemented data translation methodologies (Xlate, Gentran, Clarion, Cobol)
- Managed budgeting, stakeholder coordination, and system integration
Senior Systems Analyst
Datavia - Contracting to Portnet
1986.01 - 1990.12
- Acted as project leader, spearheading full SDLC development across multiple systems
- Provided analysis and design for 5 enterprise-level software solutions
- Liaised with port managers and DB2 DBA teams for database architecture implementation
- Served as programming project manager, leading a team of 35 developers and consultants
- Wrote complex Cobol routines using SQL and DB2 DBMS
- Conducted system testing and implementation via controlled change management
Freight & Packages Systems Consultant
Datavia Transnet
1983.07 - 1985.12
- Led program maintenance for Spoornet logistics operations
- Oversaw data backups, system recovery, and network troubleshooting
Systems Maintenance Engineer
Datavia Transnet
1981.01 - 1983.06
- Managed software maintenance for Cobol, Mapper, and Assembler-based systems
- Conducted rewrite and optimization projects across multiple platforms
Education
Computer Science Diploma -
RAU
Matriculated - undefined
Hoërskool D.F. Malan
Skills
- Project Management
- Agile methodologies
- budgeting
- risk assessment
- Software Development
- Cobol
- SQL
- Unix scripting
- Visual Basic
- Customer Success & IT Consulting
- Client onboarding
- system enhancement
- stakeholder engagement
- Database & Networking
- LAN/WAN optimization
- DB2
- Unix Ware
- infrastructure management
- Team Leadership
- Performance evaluations
- mentoring
- KPI tracking
Business References
- Harm Stavast, Regional Sales Director, Keyloop, +27 83 327 6299
- Mike Kirsten, Country Manager, CDK Global, (011) 998 6000
- Anthony Delport, Support Manager, CDK Global, (011) 998 6146
- Pieter van Huyssteen, Commercial Project Manager, ADP (Automatic Data Processing), (011) 998 6043
- Flip van Vuuren, After Sales Manager Automotive, Kerridge Computer Company, (011) 998 6069
- Irvin Glanz, I.T. Manager, Lindsay Saker, (011) 482 8511
Keeping fit and training 3 times a week
Play Golf
Timeline
Customer Success Manager
Keyloop
2020.10 - Current
R&D Manager
CDK Global
2015.10 - 2020.10
Support Team Leader
CDK Global
2012.10 - 2015.09
Technical Consultant
ADP
2005.10 - 2012.10
IT Development Manager
Lindsay Saker (Imperial Group)
1997.07 - 2004.07
International Consultant
Spoornet
1994.04 - 1996.05
Project Manager
Datavia Transnet
1993.01 - 1994.03
Senior Systems Analyst
Datavia - Contracting to Portnet
1986.01 - 1990.12
Freight & Packages Systems Consultant
Datavia Transnet
1983.07 - 1985.12
Systems Maintenance Engineer
Datavia Transnet
1981.01 - 1983.06
Matriculated - undefined
Hoërskool D.F. Malan
Computer Science Diploma -
RAU