Summary
Overview
Work History
Education
Skills
Business References
Keeping fit and training 3 times a week
Timeline
Generic

Adolph Jonker

IT Professional
Bergbron Ext. 3

Summary

Experienced IT professional with 40+ years of expertise in project management, software development, and customer success across diverse industries. Proficient in team leadership, managing enterprise-level projects, and optimizing IT solutions for improved business efficiency.

Overview

44
44
years of professional experience

Work History

Customer Success Manager

Keyloop
10.2020 - Current
  • Conduct weekly and bi-weekly meetings to track customer success, resolving concerns via Salesforce
  • Act as first-response contact for escalations and troubleshooting
  • Ensure resolution of customer issues and system requirements
  • Perform regular site visits to enhance client engagement
  • Oversee new customer onboarding and seamless project integration
  • Manage at-risk clients, reporting updates during monthly executive reviews
  • Key clients: Mercedes Benz SA, VWSA, LSM Porsche, Hatfield, Kelston, Tavcor

R&D Manager

CDK Global
10.2015 - 10.2020
  • Led a team of 13 professionals, including developers, testers, scrum masters, and team leads
  • Managed day-to-day project activity and Agile workflow execution
  • Oversaw R&D budgeting, resource planning, and performance tracking
  • Conducted weekly operations meetings and provided technical strategy insights
  • Coordinated bi-weekly international leadership meetings

Support Team Leader

CDK Global
10.2012 - 09.2015
  • Supervised a team of 16 analysts across Aftersales, VSB, Accounts, and Technical departments
  • Managed recruitment, onboarding, performance appraisals, bonus objectives, and KPI tracking
  • Oversaw customer support and technical troubleshooting across multiple locations

Technical Consultant

ADP
10.2005 - 10.2012
  • Provided technical consulting for Autoline systems, supporting enterprise clients
  • Oversaw software deployment, risk analysis, and troubleshooting
  • Managed CVS-controlled software distribution for brands such as BMW, MBSA, Barloworld, Imperial, and Unitrans

IT Development Manager

Lindsay Saker (Imperial Group)
07.1997 - 07.2004
  • Led enterprise IT development across 22 branches
  • Directed network infrastructure optimization using SCO UnixWare
  • Oversaw Y2K compliance upgrades and security enhancements
  • Developed interactive file transfer & scripting solutions (RCP/FTP processes)
  • Provided email, database, and intranet administration

International Consultant

Spoornet
04.1994 - 05.1996
  • Led negotiations across multiple African nations for rail system integration
  • Established satellite communication strategies in collaboration with Telkom & Transtel
  • Conducted stakeholder consultations & policy implementation

Project Manager

Datavia Transnet
01.1993 - 03.1994
  • Oversaw electronic interface redevelopment for Transnet trading partners
  • Designed and implemented data translation methodologies (Xlate, Gentran, Clarion, Cobol)
  • Managed budgeting, stakeholder coordination, and system integration

Senior Systems Analyst

Datavia - Contracting to Portnet
01.1986 - 12.1990
  • Acted as project leader, spearheading full SDLC development across multiple systems
  • Provided analysis and design for 5 enterprise-level software solutions
  • Liaised with port managers and DB2 DBA teams for database architecture implementation
  • Served as programming project manager, leading a team of 35 developers and consultants
  • Wrote complex Cobol routines using SQL and DB2 DBMS
  • Conducted system testing and implementation via controlled change management

Freight & Packages Systems Consultant

Datavia Transnet
07.1983 - 12.1985
  • Led program maintenance for Spoornet logistics operations
  • Oversaw data backups, system recovery, and network troubleshooting

Systems Maintenance Engineer

Datavia Transnet
01.1981 - 06.1983
  • Managed software maintenance for Cobol, Mapper, and Assembler-based systems
  • Conducted rewrite and optimization projects across multiple platforms

Education

Computer Science Diploma -

RAU

Matriculated - undefined

Hoërskool D.F. Malan

Skills

  • Project Management
  • Agile methodologies
  • budgeting
  • risk assessment
  • Software Development
  • Cobol
  • SQL
  • Unix scripting
  • Visual Basic
  • Customer Success & IT Consulting
  • Client onboarding
  • system enhancement
  • stakeholder engagement
  • Database & Networking
  • LAN/WAN optimization
  • DB2
  • Unix Ware
  • infrastructure management
  • Team Leadership
  • Performance evaluations
  • mentoring
  • KPI tracking

Business References

  • Harm Stavast, Regional Sales Director, Keyloop, +27 83 327 6299
  • Mike Kirsten, Country Manager, CDK Global, (011) 998 6000
  • Anthony Delport, Support Manager, CDK Global, (011) 998 6146
  • Pieter van Huyssteen, Commercial Project Manager, ADP (Automatic Data Processing), (011) 998 6043
  • Flip van Vuuren, After Sales Manager Automotive, Kerridge Computer Company, (011) 998 6069
  • Irvin Glanz, I.T. Manager, Lindsay Saker, (011) 482 8511

Keeping fit and training 3 times a week

Play Golf

Timeline

Customer Success Manager

Keyloop
10.2020 - Current

R&D Manager

CDK Global
10.2015 - 10.2020

Support Team Leader

CDK Global
10.2012 - 09.2015

Technical Consultant

ADP
10.2005 - 10.2012

IT Development Manager

Lindsay Saker (Imperial Group)
07.1997 - 07.2004

International Consultant

Spoornet
04.1994 - 05.1996

Project Manager

Datavia Transnet
01.1993 - 03.1994

Senior Systems Analyst

Datavia - Contracting to Portnet
01.1986 - 12.1990

Freight & Packages Systems Consultant

Datavia Transnet
07.1983 - 12.1985

Systems Maintenance Engineer

Datavia Transnet
01.1981 - 06.1983

Matriculated - undefined

Hoërskool D.F. Malan

Computer Science Diploma -

RAU

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Adolph JonkerIT Professional