Facing new challenges in new environment and eager to learn new things including experiencing new cultures and learning new languages
Adolf Manonge
Retail Manager
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of set targets and training in management. Motivated to learn, grow and excel in Retail. Reliable employee seeking any available position. Offering excellent communication and good judgment. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced manager with over 6 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Retail Site Manager
Clad Trading t/a Shell Community Motors
Cape Town
08.2018 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Adhered to social distancing protocols and wore mask or face shield.
- Received and processed stock into inventory management system.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to complete projects on time.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Handled 15 calls per day to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
- Onboarded new temps by entering employee information into systems.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- As the face of the company i need to make sure that i am well groomed and my environment is clean all the time and making sure (HSSE) Health Safe and Secure Environment is a priority
General Cleaner
Uttah Spur Steak Ranches Sable Square
Cape Town
04.2018 - 08.2018
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered new cleaning supplies for upcoming jobs.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Retail Site Manager
Shell Wesfleur Motors
Cape Town
12.2015 - 04.2018
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled 20 calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier Assistant Manager
Shell Wesfleur Motors
Cape Town
12.2009 - 12.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Analyzed data and profit and loss statements to compose store budget.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Monitored areas for security issues and safety hazards.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Quickly and accurately counted drawers at start and end of each shift.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Advanced Level
Churchill High School
Harare, Zimbabwe 04.2001 -
No Degree - Marketing Management
Specis College
Harare, Zimbabwe 04.2001 -
Skills
Retail materials management
undefinedCertification
Basic fire fighting] Training - valid for 2years
Interests
watching soccer
I am a soccer fan who follows mostly English premier league and a Chelsea supporter. in soccer i learn a lot about team work, discipline and unity as well as overcoming difficult situations thereby achieving the set goals
Timeline
Basic food safety and hygiene] Training - valid for 2 years
08-2022
Basic fire fighting] Training - valid for 2years
06-2022
Retail Site Manager
Clad Trading t/a Shell Community Motors
08.2018 - Current
General Cleaner
Uttah Spur Steak Ranches Sable Square
04.2018 - 08.2018
Retail Site Manager
Shell Wesfleur Motors
12.2015 - 04.2018
Cashier Assistant Manager
Shell Wesfleur Motors
12.2009 - 12.2015
No Degree - Advanced Level
Churchill High School
04.2001 -
No Degree - Marketing Management
Specis College
04.2001 -
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