Adèle Coetzer

Key Duties and Responsibilities

Administration & Office Support

• Answer switchboard, direct calls, and welcome visitors in a professional manner.
• Draft correspondence, manage diaries, schedule meetings, and maintain efficient filing systems.
• Perform data capturing, process invoices and credit notes in Pastel Accounting, and maintain accurate financial records.
• Assist with financial administration including billing, petty cash, and preparation of year-end files.
• Manage office supplies procurement, stock levels, and cost control.
• Prepare and maintain Excel spreadsheets and reports for management decision-making.
• Handle national and international shipping, including documentation, courier liaison, and customs requirements.

Order Processing & Customer Service

• Receive customer orders, create sales orders in Pastel, and oversee the picking, pallet packing, and dispatch of stock.
• Coordinate order collections and ensure that all goods leave the premises accurately and on time.
• Manage daily invoicing and ensure accurate transaction processing in line with company KPIs.
• Monitor finished goods and stock levels, escalating risks to management where necessary.
• Provide timely feedback to customers regarding orders, queries, and concerns, maintaining a high standard of service.
• Coordinate and confirm deliveries to customers, ensuring timely delivery performance.

Human Resources Management

• Manage HR duties including contracts, time and attendance, leave, payroll input, and medical certificates.
• Implement company policies, procedures, and compliance documentation.
• Support employee relations, assist with disciplinary procedures, and represent the company at CCMA hearings.
• Conduct candidate interviews and manage the full recruitment process, including preparation and administration of onboarding documentation

Quality Control & Production Support

• In charge of quality control processes for a contact adhesive manufacturing company, ensuring compliance with industry and customer requirements.
• Coordinating with production for correct branding and packaging.
• Provide operational support by running the factory, ensuring continuity of workflow and supervision of staff in the absence of production manager.

Systems, Compliance & Process Improvement

• Develop and implement Excel-based systems to improve reporting and operational efficiency.
• Administer and issue PPE to employees while ensuring full compliance with company health and safety requirements across all operations.
• Continuously review and improve administrative and operational processes for greater accuracy and productivity.

• Arranged accommodation, transfers, excursions, and meals for international tourists.
• Handled visa applications and created itineraries with costings.
• Maintained rates database for properties across Tanzania, Kenya, Namibia, and Botswana.
• Reason for resignation: Moved back home for family emergency

• Managed patient reception, switchboard, appointment scheduling (manual & electronic).
• Maintained medical records, processed prescriptions, and handled medical aid queries.
• Coordinated referrals, arranged theatre bookings, and managed ICD10-related claims.
• Handled Dr. Prinsloo’s personal administration including trusts, bank accounts, and statements.
• Reason for resignation: Relocated to Vereeniging.

• Full-time caregiver raising two sons.

• Managed reception, switchboard, petty cash, invoicing, and office supplies.
• Promoted to Marketing Administrator:
• Placed advertisements in print and online platforms.
• Photographed stock for promotional use.
• Reported weekly statistics on lead generation and achieved/exceeded sales targets.
• Reason for leaving: Maternity.

• Operated switchboard, performed general office duties, and assisted with QuickBooks entries.

• Conducted lifestyle, studio, and event photography.
• Edited and prepared photographs for portfolios, catalogues, and client use.

• Provided switchboard support, assisted visitors, and completed general administrative tasks during holiday periods.