ADINE PEREL

• Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
• Developed strong working relationships with key stakeholders.
• Initiated market research to establish strategic market positioning.
• Established and maintained valuable industry networks and contacts.
• Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
• Researched competitor activities and market trends, incorporating findings into business strategy.
• Defined quarterly priorities and target relating to finance and operations.
• Directed business growth through robust business planning.

• Recruited top-performing candidates to build staff retention and team performance.
• Improved employee satisfaction ratings with cohesive company culture.
• Developed new offers and expanded existing guest service to increase satisfaction and overall improvement of daily operations.
• Delivered business strategy to Owners to drive revenue and operational efficiencies.
• Monitored and evaluated staff, identifying and targeting opportunities for improvement.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Completed duties to deliver on targets with accuracy and efficiency.
• Stayed current on processes and procedures to offer relevant assistance.
• Processed invoices and payment runs with complete accuracy.

• Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
• Developed strong working relationships with key stakeholders.
• Devised long-term business growth strategy to fuel decision making.
• Directed data-driven marketing activities to maximise Return On Investment (ROI).
• Fulfilled activities to guarantee legal and regulatory compliance.
• Established and maintained valuable industry networks and contacts.
• Researched competitor activities and market trends, incorporating findings into business strategy.
• Launched range of new services aimed toward key demographic, boosting profit

Experience in producing cash flow projections, monthly forecasts, and managing capital expenditure.

• Maintaining high guest service standards with comprehensive follow-up on feedback
• .Proficient in updating personnel administration and payroll systems, ensuring all documentation is compliant and current.

Supervised reception staff, providing support and management through maintain productivity.

• Maintained cleanliness of waiting areas and through diligent inspection and control, upholding strict OH&S compliance.
• Monitored company inbox, resolving email enquiries on a daily basis to maintain customer satisfaction.
• Recruited and onboarded reception staff, implementing best practice training techniques for maximum team productivity.

• Coordinated files, spreadsheets and reports for staff.
• Answered telephone to assist callers and take messages.
• Grew social media channels through innovative customer engagement.
• Produced high-quality spreadsheets and presentations for internal and customer-facing needs.