Adila Lina Chiponde

General duties:

Open shop every day and ensure that all safety procedures are met during a daily walkabout

Daily lock-up and alarm activation

Do daily price checks and do corrections when required

Assist and resolve customer queries

Stand -in for Regional manager when required

Upkeep of back up stock

Stock Management:

Ensure stock is accurately received physically and on the system, and unpacked for pricing and display on the sales floor

Monitor and manage stock levels through defined processes which includes,sectional stock counts, stock takes, stock loss and action plans to mitigate risks

Oversee the overall maintenance of the stock room to meet housekeeping standards

Administration:

Administration of old stock write off and stock transfers

Check receipt invoices against orders and send through GRV

Follow up on GRV cycle

Issuing of purchase orders

Handle transfer request

Weekly filing, creating, updating and maintaining records and databases

Receive suppliers and ensure that airlock system is maintained at all times

Surprise visits to other branches for filing and sectional stocktakes to assist in assisting Area Manager on weekends, Public holidays and while on leave.

Compile weekly Targets for branches including implementing Incentives to motivate both Managers and Sales Team

People Management:

Responsible for building optimally functioning, high performance teams through the relevant, approved people plan for operations

Cultivate an ethos in each branch where small things are celebrated and contributing to building a healthy working environment • Support and motivate team members

Ensure disciplinary processes are applied fairly and equitably

Point of reference for personal issues

Facilitate daily start-up meetings via Zoom according to the prescribed agenda and commitment expectations for the region

Responsible for effective leave planning for managers including making arrangement for relieve managers availability

Ensure that branch housekeeping is done according to standards during store visits to each branch

Ensure that all employees adhere to the specified dress code

Leadership:

Cultivate an effective working environment to foster commitment, by actively supporting branch staff in delivering their tasks. This entails ensuring own knowledge, skills and competencies in the execution of the branch activities remain up to date and relevant

Determine staff training needs and highlighting training deficiencies through access their weekly performance and discussions held with manager to advise on where assistant is needed in the store

Performance Management:

Equip staff by providing on the-the-job-training, coaching and regular performance feedback

Ensure all new managers employed feel welcome and receive quality on board support

Induction and orientation of staff

Servicing clients 50% of the time during store visits

Contributing to the branch sales targets through implementing branch promotions and mall displays to assist branches achieve sales Targets

Monitor and drive time to service and time of service to deliver unique client experience by making random courtesy calls to clients while in branch.

Efficiency:

Ensure that all employees understand the business objectives through providing regular communication with regards to progress against objectives and HQ communications or concerns

Monitor profitability and implement plans for improvement

Monitor and control expense according to budget and per branch P&L

Facilitate the effective implementation of policies and procedures

Act on audit problem highlighted by auditors during store visits and implement corrective action

Ensure that all equipment in the branch are always fully operational

Support with operational effectiveness

Ensure client service standards are met and upheld by evaluating the stores complaints log

Deal effectively with client complaints when queries are not resolved or escalated

Actively support the Branch Manager with improvement initiatives/actions and provide input into coaching opportunities

Co-ordinate and monitor in branch risk and process compliance • Branch related procedures and audits

Sales:

Responsible for ensuring monthly targets are reached and assist with discounts where possible (considering Gross Profit) and to close deals on the floor

Providing of authorization codes to managers for discounts approvals and collection off the floor

Maintain their own and the branch management sales proficiency by serving clients

Identify sales opportunities and co-ordinate sales activities as per procedure

Continuously analyze competitors in terms of price, products, procedures and positioning

Submit marketing proposals to the marketing department and suggested Mark downs in the region

Continuously measure results and provide feedback to Operational manager and marketing department on marketing initiatives and price

Responsible for implementing the service efficiency head office process according to HQ process guidelines

Build service planning knowledge and commitment through active participation to build a sense of trust and understanding

Create a culture of service excellence in the region

General Duties:

Opening and Closing of the Store

Weekly Alarm Test

Morning Coffee meetings to discuss sales, fieldwork and credit accounts.

Daily discussions with Finance Service department regarding credit accounts, arrears and accounts awaiting deposits for approval.

Field Work with Freelancer on weekly basis to encourage and assist in the field.

Achieving monthly branch target

Cash Management:

Preparation, co-ordination and handing out of float to cashiers in the branch

Daily Banking checklist with Financial Service Manager

Consolidation of previous night’s cash up

Prepare paperwork as per financial process

Be prepared for SBV/Fidelity collection

Assist cashiers with cash drops

Allocate change as per requests

Cash up at the end of every shift

Correction of cashier mistakes with consent from Retail Manager

Responsible for ensuring staff service proficiency in offering credit

Maintain their own and the branch management credit sales proficiency by serving clients

Arrears:

Compile starter pack from knowledge of payslips and bank statements relevant to the branch

Use starter pack to organize where possible practice sessions to minimize repeat errors and build confidence in sales consultants

Conduct first payment default analysis and monthly arrears follow up with the view to identify employer trends that are forwarded to central credit team as a potential risk event

Ensure monthly credit e-learning is completed by all branch staff by the communicated submission date

Stock:

Responsible for stock over the value of 3,8 million

Minimizing stock loses by conducting stocktakes

weekly

Pricing of stock including receiving of GRVs

Team work •

Support department managers and co employees

Actively participate as a member of the team

Performing any other task, not specified herein, which from time to time may be assigned by the manager.