Jira
Adiel Raidoo ITCP(SA), MBCS
Lead Business Analyst
Cape Town,South Africa
Summary
Seasoned Business Analyst offering sixteen years of private & public industry success. Expert on business and systems requirements, process mapping, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
15
15
years of professional experience
21
21
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Lead Business Analyst
Expleo Group
Cape, Western Cape
10.2021 - Current
- Client - CHEP a Brambles Company
- Spearheaded the business process mapping (As-Is & To-Be) for the implementation ERP System BlueYonder.
- Eliciting requirements from stakeholders who is first language as not English.
- Identifying manual processes for automation.
- Writing user stories and formulating the acceptance criteria in Gherkin syntax.
- Initiated the monitoring of system job failures and defining the standard operating procedures.
- November 2021 Winner of the Expleo Super-Star Award
Senior Business Analyst III
Nedbank
Cape Town, Western Cape
07.2021 - 11.2021
- Providing professional consulting in the form of enterprise business analysis and project manager services to improve customer experience
- Documenting the Back-Office AS-IS processes to determine problems, risks and opportunities for improvement
- Facilitated requirements elicitation workshops with the head of Investment & savings
- Working with back office Product Owners on feasibility of business and systems requirements
- Created the requirements specification as user stories with acceptance criteria (Gerkin syntax) in Confluence.
Lead Business Analyst
Old Mutual Life
Cape, South Africa
01.2020 - 03.2021
- Old Mutual: Product Solutions (Secured Lending)
- Analysing current processes and providing solutions for Secure Lending products
- Designing a process framework for secure lending: Investment-backed (Lombard) Loan and Home Loan
- Mapping processes and documenting business rules ensuring compliance with National Credit Act
- Testing new products with business through presentation and feedback surveys
- Orchestrating meetings with Fintechs and external stakeholders (e.g
- SACCRA, Credit Bureau).
Senior Analyst & Product Owner
iOCO Technology, EOH
Cape, Western Cape
09.2014 - 11.2019
- Led the analysis, testing and training for the new Debt Collection System at Pres Les
- Prioritised the product backlog and was the final sign off on all user stories
- Managed and supervised all artifacts delivered by the other Product Owners and rest of the team
- After the 1st month, the Collects Department recorded its "highest ever" number (and value) of payments
- Awarded for excellence and contribution to the EOH Group
- High levels of professionalism and integrity landed iOCO additional work at Pres Les
Head
ITRelated
Durban, KwaZulu
02.2013 - 10.2013
- Credited for playing a key role for the analysis/project management for the launch of the new website for KZN
- Department of Economic Development
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies for KZN
- Treasury HR
- Leading Innovation group and developing value-adding solutions with K2 Smart Forms
- Training subordinate team members on BPNM process mapping standards
- Reason for Leaving: Retrenchment.
Senior Business Analyst
Datacentrix Enterprise Content Management
10.2011 - 03.2012
- In KZN: Illovo Sugar and KZN Department of Sports &
- Recreation
- Spearheading business analysis activities for the implementation of OpenText
- Gathering Information through interviews and workshops with Illovo Sugar
Senior Business Analyst | Solution Architect
RTT
Johannesburg, Gauteng
01.2011 - 06.2011
- Defined optimal business processes and technical solutions for operational improvements at the MTN and Verimark warehouse
- Responsible for business requirements, analysis and UAT testing for the customer support team
- Working concurrently on 10 project initiatives and completing deadlines ahead of schedule
- Provided support during customer implementations and applied industry best practices to ensure success.
Manager: Business Analyst (online)
ePostal
Johannesburg, Gauteng
01.2010 - 12.2010
- Division of the Post Office, Liased with various stakeholders and consultants for the launch of the new eCommerce website (www.virtualpostofice.co.za)
- Responsible for the integration between eNatis and SAPO, allowing traffic offenders to pay fines at a branch or using the online channel
- Performed all the analysis and testing of purchasing stamps online and integrating with Speed Services /XPS
- Developed a hybrid-mail process that printing and mailing a traffic fin, within the RTMC time frames.
Senior Business Analyst
Advantage Asset Managers, Momentum Metropolitan Group
Johannesburg
09.2008 - 12.2009
- As the senior business analyst for Automation after performing excellently on a reporting project for ABSA
- Orchestrated smooth and effective flow of data through the development of a Data Manager, automating the capture of indices, exchange rates and trades received via faxes and email attachments (PDF, Excel)
- Responsible for automating the pricing of a unit trust (Alpha-pricing) from hours to seconds
- Supervised consultants and reviewed documentation ensuring consistency across project requirements
- Reason for Leaving: Job Security.
Manager: Business Analyst
Truebill
Johannesburg, Gauteng
08.2006 - 08.2008
- Division of the Post Office, Truebill is the eCommerce division of the SA Post Office
- Led the business analysis for the online channel that launched PO BOX Online (Renewals) website and Mail Delivery
- SMS services (Standard/Premium) resulting in over R15m online payments
- Managed quality assurance and integration with Nedbank Iveri (credit card), Standard Bank AutoPay, EFT, FNB eBucks,
- Kalahri.net
- Gathering and prioritizing requirements (frontend & backend) through stakeholder interviews
- Collaborating daily with the software team to test and algin requirements according to business needs
- Reason for Leaving: Head hunted by Advantage Asset Managers; and an opportunity to work in a niche market.
Principle Business Analyst
IQ Business Group
Johannesburg, Gauteng
08.2004 - 08.2006
- IQbusiness is the largest independent management consulting firm in South Africa
- Performed the role of National Credit (NCA) Act specialist for Nedbank Home Loans and ABSA Credit Card, documenting the AS-IS and TO-BE processes ensuring compliance with the NCA Act
- Developing and implementing a customized project methodology and framework for Truebill, a Division of the South
- African Post Office
- Documenting Business Requirements and performing testing on a Commissions System for Nedbank Home Loans &
- PABetterBond
- Completing business analysis tasks with minimal supervision, contributing to being promoted to Principal
- Reason for Leaving: Head hunted by Truebill.
Education
Certified Information Technology Professional (SA) -
The Institute of Chartered IT Professionals
Gauteng 09.2019 - 09.2019
Diploma in Business Analysis - Information Systems
Faculty Training Institute
Gauteng 03.2009 - 09.2009
Advanced Certification in Business Analysis -
University of Pretoria
Gauteng 01.2005 - 08.2005
Bachelor of Commerce - Business Information Systems, Information System, Business Analysis
University of Natal
KwaZulu-Natal 02.1999 - 11.2002
Matric - Higher Grade
Crawford College
KwaZulu-Natal 01.1986 - 12.1998
Advanced Google Analytics - undefined
Google Analytics Academy
04.2019 - 04.2019
Scrum Product Owner Accredited Certification - undefined
International Scrum Institute
04.2019 - 04.2022
Six Sigma Yellow Belt - undefined
09.2018 - 09.2018
JAVA Certification - undefined
Van Zyl
06.2003 - 12.2003
Skills
Data analysis
Agile (Scrum)
Technical Writing
Quality Assurance
Dashboards & Reports
Use Case, User Story
Business process mapping
Strategic planning
Certification
Agile (Scrum) Automation (Blue Prism)
Personal Information
IKM BABOK V3 Test - Top 13% Globally (06/2021)
IKM Ensures the highest degree of result integrity. Based on the
outcome, Nedbank hired Adiel without interviewing.
Affiliations
Golden Key Society Member - Top 15% (2021)
Golden Key is the world's largest collegiate honor society.
Membership is by invitation only.
Professional Member of the British Computer Society
(2021)
BCS is the oldest Computer Society in the world.
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks
- ACHIEVEMENTS , Expleo "Superstar" Award Winner (2021) Winner for the month of November 2021.
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Page 5 of 6 ACHIEVEMENTS , Certified Information Technology Professional - South Africa (09/2019) Awarded by Recognition Prior to Learning by The Chartered Institute of IT Professionals (South Africa). iOCO Technology Awarded for Excellence (2018 - 2019) iOCO Technology awarded me for excellence in my field and contribution to the EOH Group.
Accomplishments
- Invitation to the Golden Key Society as an Honorary Member - 2021.
- Top Student (90%) Van Zyl & Pritchard Java certificate - 2003.
- Top Achiever (Associate Level) at The IQ Business Group - 2006.
- My digital pen project won the MEC’s Annual Service Excellence Award for KZN e-Health - 2014/15.
- Awarded for excellence and contribution to the EOH Group for 2018/2019.
- Recognition Prior to learning: Chartered Institute of IT Professionals South Africa as a Certified Information Technology Professional (CITP) - 2019.
- Professional Member of the British Computer Society (MBCS) - 2021.
- Winner of the Expleo Superstar Award - November 2021.
Software
Confluence
MS Office365
MS Power BI
SQL
Blue Prism
Balsamiq
Drawio
Interests
Reading
Soccer
Cooking
Travelling
Timeline
Lead Business Analyst
Expleo Group
10.2021 - Current
Senior Business Analyst III
Nedbank
07.2021 - 11.2021
Lead Business Analyst
Old Mutual Life
01.2020 - 03.2021
Certified Information Technology Professional (SA) -
The Institute of Chartered IT Professionals
09.2019 - 09.2019
Advanced Google Analytics - undefined
Google Analytics Academy
04.2019 - 04.2019
Scrum Product Owner Accredited Certification - undefined
International Scrum Institute
04.2019 - 04.2022
Six Sigma Yellow Belt - undefined
09.2018 - 09.2018
Senior Analyst & Product Owner
iOCO Technology, EOH
09.2014 - 11.2019
Head
ITRelated
02.2013 - 10.2013
Senior Business Analyst
Datacentrix Enterprise Content Management
10.2011 - 03.2012
Senior Business Analyst | Solution Architect
RTT
01.2011 - 06.2011
Manager: Business Analyst (online)
ePostal
01.2010 - 12.2010
Diploma in Business Analysis - Information Systems
Faculty Training Institute
03.2009 - 09.2009
Senior Business Analyst
Advantage Asset Managers, Momentum Metropolitan Group
09.2008 - 12.2009
Manager: Business Analyst
Truebill
08.2006 - 08.2008
Advanced Certification in Business Analysis -
University of Pretoria
01.2005 - 08.2005
Principle Business Analyst
IQ Business Group
08.2004 - 08.2006
JAVA Certification - undefined
Van Zyl
06.2003 - 12.2003
Bachelor of Commerce - Business Information Systems, Information System, Business Analysis
University of Natal
02.1999 - 11.2002
Matric - Higher Grade
Crawford College
01.1986 - 12.1998