Open To Work
ADEREMI VICTORIA AKANNI
Centurion,GP
Summary
Results-driven Administrative and Customer Service Professional with 6+ years of experience in banking and client-facing environments. Proven track record of managing high-volume transactions, resolving customer issues efficiently, and maintaining accurate records with a high level of attention to detail.
Skilled in customer support, administrative coordination, documentation management, and data entry, with strong proficiency in CRM systems and Microsoft Office. Adept at working in fast-paced environments, supporting operational processes, and delivering consistent, high-quality service.
Highly organized, reliable, and committed to enhancing customer satisfaction while contributing to efficient business operations.
Overview
9
9
years of professional experience
Work History
Bank Teller
First City Monument Bank (FCMB)
Lagos
02.2018 - 12.2024
- Processed 150+ customer transactions daily (deposits, withdrawals, transfers) with 100% accuracy and strict compliance with banking regulations
• Managed and balanced cash tills of up to ₦5M+ daily, ensuring zero discrepancies and accurate end-of-day reconciliation
• Delivered exceptional customer service by handling 60+ client interactions daily, resolving inquiries and transaction issues efficiently
• Maintained accurate financial and administrative records, supporting audit readiness and compliance requirements
• Identified and escalated suspicious transactions, contributing to fraud prevention and risk management
• Assisted customers with account services, documentation, and onboarding processes, improving turnaround time by 20%
• Supported branch administrative operations including filing, reporting, and document verification
• Trained and mentored 5–10 new staff on cash handling procedures, customer service standards, and compliance protocols
• Built strong client relationships through professionalism, contributing to increased customer satisfaction and retention
• Consistently met operational targets and maintained high performance in a fast-paced banking environment
Customer Service Representative
First City Monument Bank (FCMB)
Lagos
11.2015 - 01.2018
• Delivered high-quality customer support to 50+ clients daily via face-to-face and telephone interactions, ensuring a positive customer experience.
• Resolved 90–95% of customer enquiries and complaints on first contact, improving service efficiency and satisfaction.
• Maintained and updated 100+ customer records weekly with accuracy and strict confidentiality.
• Performed administrative duties including data entry, report preparation, and document management to support daily operations.
• Escalated complex issues in line with internal procedures, ensuring timely resolution and customer retention.
• Collaborated with cross-functional teams to resolve service issues and improve operational processes
• Built strong customer relationships through effective communication, empathy, and problem-solving skills.
• Consistently met service targets and contributed to increased customer satisfaction and retention.
Education
Bachelor's degree - Accounting
University of lagos
LagosNational Diploma - Accountancy
Kwara State Polytechnic
Ilorin, Kwara, NigeriaSkills
Customer Service & Client Relations
Administrative & Office Support
CRM Systems & Customer Relationship Management
Microsoft Office Suite (Word, Excel, Outlook)
Data Entry, Documentation & Record Keeping
Cash Handling & Transaction Processing
Communication & Interpersonal Skills
Problem Solving & Conflict Resolution
Time Management & Organizational Skills
Attention to Detail & Accuracy
Team Collaboration & Customer Focus
Complaint Handling & Escalation Management
- Financial record keeping
- Customer relationship management
Accomplishments
- Customer Retention Achievement, Increased customer retention by 15% through personalized financial solutions.
- Teller Training Success, Trained 10 new tellers, improving branch productivity by 20%.
- Transaction Accuracy Excellence, Achieved 100% accuracy in over 10,000 transactions annually.
- First-Contact Resolution Rate, Resolved 95% of inquiries on first contact, enhancing customer satisfaction.
Languages
English, Native
Languages
English
First Language
Certification
INTRODUCTION TO STRATEGIC HUMAN RESOURCES MANAGEMENT
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
R15000/yr - R200000/yrTimeline
Bank Teller
First City Monument Bank (FCMB)
02.2018 - 12.2024
Customer Service Representative
First City Monument Bank (FCMB)
11.2015 - 01.2018
Bachelor's degree - Accounting
University of lagos
National Diploma - Accountancy
Kwara State Polytechnic