Adelle Pretorius
Klerksdorp Area
Summary
Passionate about helping people get their dream job and connecting employers with the right people.
Overview
1825
1825
years of professional experience
Work History
Operations Manager
VPS Recruitment South Africa
02.2022 - Current
- Review and highlight skills required with any new recruitment contract
- Assess all clients on our database, selecting candidates with the required skills and experience to present to the employer or recruiting suitable candidates by means of advertising and screening applications and presenting to the employer
- After the employer reviewed the profiles of the presented candidates, interviews are then scheduled according to their preferred date, time and method (via, Zoom, Telephone, WhatsApp or Teams)
- Visa processing for successful candidates is then initiated
- Full consular processing assistance which includes preparation and completion of visa applications, making appointments at the consulate and preparation for consular interview or submission to the consulate for consular processing (mail-in)
- Co-ordination with travel agent to get flight quotes to the employer for approval for candidates with approved visas to start their employment as soon as possible
Correspondence Department Manager
Louis Van Zyl Attorneys
03.202 - Current
- All incoming correspondence on Central Server Folder – monitor, read, study client file and reply appropriately in writing – dictate instructions to typists
- Follow-up of correspondence – where we wait for payments or balances from creditors to update Lexpro and client balances, or further follow-up instructions if we need to send new balance sheets to clients or employers
- Monitor Distribution Statements from Employers in order to prevent non-payment or immediate contact with clients that may have been terminated
- Balance depletion according to employer records – request balances from creditors
- Once new balances are received, do re-issuance/send new balances to employer
- Request new balances on all active creditors on each client every 6-8 months to ensure that our records are updated accordingly
- Sheriff returns – received, read-in on Lexpro with appropriate description, scan & safe under client file on K-drive
- Monitor re-issuances – type, grant and send instructions to typists
- Monitor Sheriff's Records – follow-up of letters to relevant sheriffs if records are outstanding
- Rescissions – monthly terminations – instructions to typists with dates for appropriate court, creditors applying pressure to our office for rescission due to non-payment, no-traces (each file is studied separately before decision is made)
- Monitor/'spot check' correspondence sent out by typists to ensure professionalism
- Monitor and ensure that typists execute instructions correctly and in a timely manner
- Monitor debit orders – in case of unsuccessful payments – try to determine the reason for non-payment, send text message to customer, monitor response/contact customer and then act accordingly – instructions to typists with the following steps (dispatch from EAO to relevant Sheriff for service if appropriate)
- Client appointments – as needed
- Any other duties as given by management
Tracing & Collections
Louis van Zyl Attorneys
08.2017 - 02.2020
- Company Overview: The focus of this firm is to assist client that find themselves in financial difficulty, by placing their estates under administration on application of the client, until such time that they can resume normal payments, or they finished paying their debt by means of administration order
- My key responsibilities are telephone inquiries which requires good customer service
- I assist the firm in following up on non-paying clients and to negotiate payment either with the clients or by means of a court ordered deduction from the client’s monthly remuneration
- The focus of this firm is to assist client that find themselves in financial difficulty, by placing their estates under administration on application of the client, until such time that they can resume normal payments, or they finished paying their debt by means of administration order
Administration Manager
JJM Financial Group
11.2016 - 05.2017
- My key responsibilities included general admin management which included preparing the Financial Services Board Compliance file
- Assisting Financial Advisers in making appointments with clients and ensuring that all required documentation is prepared as per client’s portfolio
- Ensuring that client files are continuously updated and complies with FSB requirements
- Assisting Financial Advisers in requesting quotes from various providers for both Life cover as well as short-term cover
- Receiving field reports from Advisers and compiling feedback reports on sales to management
Pre-Legal Collections Consultant
African Bank
03.201 - 10.201
- Contacting clients who defaulted on payments to arrange payments, thus activating non-paying accounts
- Contacting non-paying clients in order to rehabilitate the client to paying status
- Notify the clients of call recording
- Comply with POPI requirement
- Note added on Tallyman according to arrangement or status
- Promise To Pay arrangements loaded correctly using Tallyman
- Providing daily feedback
Tracing Consultant
African Bank
02.2009 - 02.2015
- Preparing new hand-over data for tracing on Excel
- Employment confirmation
- Capture new information on system using Tallyman
- Positively traced cases are handed over to our litigation department
- Request MIS reports and provide feedback
- Non-performing Emolument Attachment Order files (Garnishee orders) – establish employment status for re-issue of Emolument Attachment Order
- Utilize Experian to indicate employment or contact details for tracing purpose
- Limited experience in pre-legal (>R55k)
- Report to management monthly
- Filing
- Communicating with Credit Bureaus to update client account status
Collections Consultant
African Bank
06.2006 - 01.2009
- Confirmation of outstanding balances on debtors using Exactus
- Telephonic/written communication with employers regarding Emolument Attachment Orders and non-paying Emolument Attachment Orders to establish status
- Non-paying Emolument Attachment Orders – determine why payment stopped and where applicable, rectify as soon as possible using Tallyman and Exactus
- Monitor employer monthly deduction schedules to update outstanding balances at employer if necessary to avoid non-payment – MS Excel, MS Word
- Handling customer and employer queries with regards to outstanding balances, info such as reason for Emolument Attachment Order, amounts and to provide proof, when requested, settlement quotes and general queries
- Refunds of credit balances and/or over deductions where the clients signed consents
- Report to management monthly
Tracing Consultant
African Bank
04.2004 - 05.2006
- Preparing new hand-over data for tracing on Excel
- Employment confirmation
- Capture new information on system using Access
- Positively traced cases are handed over to our litigation department
- Non-performing Emolument Attachment Order files (Garnishee orders) – establish employment status for re-issue of Emolument Attachment Order
- Utilize Experian to indicate employment or contact details for tracing purpose
- Report to management monthly
- Filing
Data Capturer
Great Western Distributors
03.2003 - 04.2004
- Capturing of data (load sheets) onto in-house computer program (INTRIX)
- Capturing of POD’s (proof of delivery) onto INTRIX program
- Generate monthly invoices to customers
- Credit notes
- General admin duties, including filing and switchboard
Education
National Diploma - Policing
Unisa
South Africa01-2017
Skills
- Operations management
- Recruiting and hiring
- Workflow coordination
- Problem-solving
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Operations Manager
VPS Recruitment South Africa
02.2022 - Current
Tracing & Collections
Louis van Zyl Attorneys
08.2017 - 02.2020
Administration Manager
JJM Financial Group
11.2016 - 05.2017
Tracing Consultant
African Bank
02.2009 - 02.2015
Collections Consultant
African Bank
06.2006 - 01.2009
Tracing Consultant
African Bank
04.2004 - 05.2006
Data Capturer
Great Western Distributors
03.2003 - 04.2004
National Diploma - Policing
Unisa
Correspondence Department Manager
Louis Van Zyl Attorneys
03.202 - Current
Pre-Legal Collections Consultant
African Bank
03.201 - 10.201
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