Adeline Chigwanda
Waitress
Rustenburg,NW
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Waitress Trainer
Sundown Country Estate
09.2025 - Current
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided coaching and mentoring to employees.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
Waitress
Cheeky Ratbags Play Park
01.2023 - 12.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Buffalo Grill Restaurant
02.2021 - 03.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Inspected dishes and utensils for cleanliness.
Waitress
Crawdaddy's Restaurant
05.2019 - 12.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University of Technology
Zimbabwe 04.2001 -
Skills
Team motivation
Reservation management
Constructive feedback
Order accuracy
Patience and tact
Energy and enthusiasm
Food safety awareness
Food allergy safety
Upselling strategies
Wine pairing
Timeline
Waitress Trainer
Sundown Country Estate
09.2025 - Current
Waitress
Cheeky Ratbags Play Park
01.2023 - 12.2024
Waitress
Buffalo Grill Restaurant
02.2021 - 03.2022
Waitress
Crawdaddy's Restaurant
05.2019 - 12.2020
Bachelor of Science - Hospitality And Tourism Management
Chinhoyi University of Technology
04.2001 -