ITS Software
Adelia Ntebaleng Tsolo
Student Administrator
Vereeniging
Summary
Drawing from a wealth of experience in various administrative capacities. I consider myself to be an innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organisational skills. A Trusted advisor welling to go an extra mile to help individuals succeed. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills and excellent time management. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customised solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Student Support Officer
Vaal University Of Technology
01.2023 - 12.2023
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Boosted student engagement in extracurricular activities, coordinating various events and opportunities.
- Assisted in the planning and execution of orientation programs for new students to ensure smooth transitions into the school community.
- Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
- Implemented early warning systems that identified struggling students before they fell behind significantly.
- Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
- Streamlined communication processes between students, parents, and staff, fostering a positive school environment.
- Helped students develop organizational, time management and study skills.
- Developed and implemented individualized academic plans for students.
Assistant Teacher
Onkabetse-Thuto Commercial & Technical High School
11.2021 - 08.2022
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Call Center Representative
MGL Systems And Projects
04.2017 - 08.2019
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Assistant to the Director General (Intern)
Office Of The Premier
01.2015 - 02.2016
- Organized special events on behalf of the director''s office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
- Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
- Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of departmental goals.
- Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
- Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
- Assisted in the preparation of presentations and reports, contributing to the successful delivery of information to stakeholders.
- Coordinated travel arrangements for the Director, ensuring seamless planning and execution of business trips.
- Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
- Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
- Coordinated volunteer efforts at community outreach programs led by our organization resulting in increased public awareness of our initiatives.
- Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
- Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
Education
Associate of Science - Office Management
Vaal University of Technology
Vanderbijlpark 04.2001 -
No Degree - N-Certificate: End User Computing
MM Computer Engineers
Mahikeng 04.2001 -
Skills
Creativity and Innovation
Leadership Qualities
Patience and Tolerance
Records Maintenance
Academic Support
Student Support
Problem-Solving
Multitasking
Effective Communication
Administration Required Reporting
Peer Tutoring Programs
Software
Celcat Software
References
Mr Mpho Tlale
Manager At MGL Systems and Projects
Cell No: 073 026 0480
Email: giftanat@gmail.com
Mrs Elizabeth Motaung
Student Support Manager at Vaal University of Technology
Cell No: 084 322 2702 / 083 350 4638
Email: elizabeth@vut.ac.za
Mr Nicholas Sibanda
Personal Assistant: DDG (PPME &I)
Officer of the Premier
Cell No: (081 388 5749 / 072 238 8803
Timeline
Student Support Officer
Vaal University Of Technology
01.2023 - 12.2023
Assistant Teacher
Onkabetse-Thuto Commercial & Technical High School
11.2021 - 08.2022
Call Center Representative
MGL Systems And Projects
04.2017 - 08.2019
Assistant to the Director General (Intern)
Office Of The Premier
01.2015 - 02.2016
Associate of Science - Office Management
Vaal University of Technology
04.2001 -
No Degree - N-Certificate: End User Computing
MM Computer Engineers
04.2001 -