Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Adele Reinecke

Operations Manager
Pretoria

Summary

At Kare Sheet Metal Products (Pty) Ltd, I spearheaded operations, enhancing productivity and customer satisfaction through strategic planning and effective problem-solving. My leadership not only increased profit margins but also fostered a culture of continuous improvement and team collaboration, leveraging skills in operations management and interpersonal communication to achieve and exceed business goals.

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience

Work History

Operations Manager

Kare Sheet Metal Products (Pty) Ltd
04.2010 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Gerrit Maritz
Pretoria, South Africa
12-1997

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Process improvement

Staff management

Organizational management

Team leadership

Operations monitoring

Data analysis

Operational efficiency

Performance reporting

Business development

KPI tracking

Decision-making

Business planning

Planning and implementation

Customer retention

Inventory management

Management

Strategic planning

Workflow optimization

Financial management

Client relationships

Performance management

Incidents management

Staff training

Marketing

Customer relationship management

Customer relationship management (CRM)

Logistics oversight

Project management

Document control

Maintenance planning

Inventory control

Client relations

Operations oversight

Labor relations

Production

Project leadership

Negotiation

Data evaluation

Forecasting and scheduling

Performance evaluations

Data management

Work flow planning

Health and safety compliance

Supply chain logistics

Program administration

Project management abilities

Logistics management

Employee relations and conflict resolution

Cost control

Contract management

Process improvement strategies

Vendor sourcing

Budgeting and forecasting

Process flows

Goal setting

Cost reduction

Policies and procedures implementation

Complex problems analysis

Workforce management

Process improvements

Invoice processing

Risk management

Schedule management

Purchasing and procurement

Contract negotiation

Regulatory compliance

Management information systems

Warehouse operations

Maintaining compliance

Supply chain management

Interpersonal communication

Business administration

Revenue generation

Quality assurance controls

Sales background

Project planning and development

Solutions development

Product management

Customer relations specialist

Expense reports

Continuous improvements

Supply chain distribution

Business process re-engineering

Strategic partnerships

Additional Information

I do all the tenders and costing on all the projects. Manage the products and delivery schedules on a daily basis. Work directly with all the buyers on the project side.

Transnet Engineering

Prasa Rail

Gibela

Alstom Ununye

Timeline

Operations Manager

Kare Sheet Metal Products (Pty) Ltd
04.2010 - Current

Gerrit Maritz

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Adele ReineckeOperations Manager