Adele Moller
Table View,WC
Summary
Dynamic and results-driven professional with a proven track record of identifying and capitalizing on opportunities for business growth and innovation. Expertise in enhancing profitability, streamlining costs, and elevating customer service standards to exceed expectations. Skilled in leading and mentoring operational and sales teams to achieve strategic objectives and drive overall success. Committed to fostering a culture of excellence and continuous improvement within organizations.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Regional Manager / Operational Manager
Fidelity Supercare Cleaning
08.2002 - 06.2016
- Formulate fruitful business development strategies to ensure long-term success.
- Set standards and objectives for different outsourced contracts.
- Optimize and oversee operations to ensure efficiency.
- Lead a team of contract managers towards effective collaboration and attainment of goals.
- Undertake sound financial management to ensure stores are profitable and stay within budget.
- Ensure compliance with company’s policies and operational guidelines.
- Deal with problems by providing creative and practical solutions.
- Evaluate performance using key metrics and address issues to improve it.
- Report to senior executives on progress and issues.
- Assist upper management in decisions for expansion or acquisition.
- Co-ordinate and manage the operation of all aspects of the Cleaning Contract with the University of Cape Town.
- Control the financial and resource management of the Cleaning Contract.
- Manage quality standards and to control contract costs.
- Ensure the work performed is compliant with professional standards and meets Service Level Agreements (SLAs) via sound and accountable management systems.
- Lead change and assist in the delivery of excellence in customer service by instilling a culture of continuous improvement.
- Liaise, co-ordinate and represent the service and the company as a champion for customer service, and to build the company’s reputation as a contract cleaning outsource service of choice for customer service at the University of Cape Town.
- Reason for leaving: Contract Insourced
Operational Manager Properties and Services
University of Cape Town
07.2016 - 03.2017
- Co-ordinate and manage the operation of all aspects of the Cleaning Contract with the University of Cape Town.
- Control the financial and resource management of the Cleaning Contract.
- Manage quality standards and to control contract costs.
- Ensure the work performed is compliant with professional standards and meets Service Level Agreements (SLAs) via sound and accountable management systems.
- Lead change and assist in the delivery of excellence in customer service by instilling a culture of continuous improvement.
- Liaise, co-ordinate and represent the service and the company as a champion for customer service, and to build the company’s reputation as a contract cleaning outsource service of choice for customer service at the University of Cape Town.
- Setting and initializing of management structures.
- Code of conduct implementation.
- Enforcing of new contracts of employment for 400 staff.
- Reason for leaving: Retrenchment.
PA to Owner
Steenvas Epoxy Systems / Adhesives
02.2018 - 06.2023
- Telephonic/electronic liaison with clients, contractors, suppliers and staff.
- Daily updates on diaries and work process of projects.
- Booking of all travel arrangements / accommodation of management and contractors.
- Placement of orders and follow ups.
- Typing of quotations.
- Designing and update of Excel spreadsheets on project progress and budgets.
- Monthly staff meetings to resolve issues – agenda and minutes.
- Worked flexible hours and mostly remotely.
- Telephonic / Electronic communication with management, clients, suppliers, and staff.
- Ordering of all necessary equipment needed for manufacturing and distribution of product.
- Manage of factory day to day running (daily production schedule. Stock takes, task management).
- HR / IR duties.
- Implantation of Health and Safety Act and daily toolbox talk (OHSA).
- Launching of special events for advertising and promotions.
- Preparing of quotations and invoices on QuickBooks.
- Debt collecting.
- Industry: Construction
Education
Matric - Afrikaans, English, Accountancy, History, Biology, Typing
Bloemhof Girls High
01-1988
Skills
Windows
Word
Excel
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PERSONAL ABILITIES / ATTRIBUTES
Honesty; Integrity; Diplomatic; Goal orientated; Deadline driven; Great interpersonal relations; Self-motivated with a strong disposition and commitment to productivity; Ability to work under pressure; Team player and independently; Innovative; Adaptable; Disciplined; Trustworthy; Attention to detail.
November 2023 – up to date
- Frail care and assistance to Mother that underwent a hip replacement operation
- Remote contract admin / data duties
PRIVATE AND CONFIDENTIAL
CURRICULUM VITAE OF Adele Moller
Timeline
PA to Owner
Steenvas Epoxy Systems / Adhesives
02.2018 - 06.2023
Operational Manager Properties and Services
University of Cape Town
07.2016 - 03.2017
Regional Manager / Operational Manager
Fidelity Supercare Cleaning
08.2002 - 06.2016
Matric - Afrikaans, English, Accountancy, History, Biology, Typing
Bloemhof Girls High