Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Adele Edwin

Adele Edwin

Account Manager
Durban

Summary

As a highly motivated and results-driven individual, I am driven by the ambition to grow and deliver meaningful value through my expertise in task and portfolio management. My unwavering determination allows me to view every obstacle as an opportunity for personal and professional development. I approach challenges with a smart, strategic mindset—turning them into stepping stones for success. I firmly believe that the sky is not the limit, but merely another milestone on the path to greater aspirations.

Having recently earned my bachelor’s degree in business administration, I have developed a deep understanding of business principles, leadership strategies, and the complexities of organizational dynamics. My skill set is well-aligned with developing and executing strategic initiatives that support an organization’s core objectives.

I specialize in managing key accounts, ensuring high levels of client satisfaction and retention while actively driving business development to expand market share and explore new growth opportunities. My leadership capabilities shine in my ability to lead cross-functional teams, streamline operations, and consistently achieve measurable results—even in fast-paced and evolving environments. Committed to driving business growth by upselling services and maintaining long-term client relationships.

Overview

12
12
years of professional experience
6069
6069
years of post-secondary education
1
1
Language

Work History

Account Manager

HealthTech
01.2023 - Current
  • Served as the primary point of contact for key clients, building and maintaining long-term, trusted relationships.
  • Supported customers through various channels, including email, phone, virtual meetings (Teams), and in-person consultations.
  • Acted as a strategic advisor to clients, understanding their needs, and aligning solutions to meet business objectives.
  • Ensured timely and successful delivery of solutions and services, tailored to individual client goals.
  • Expanded client portfolios by promoting value-added services (VAS) and upgrading clients to the latest software offerings.
  • Annuity growth and long-term client investment through proactive account management strategies.
  • Communicated product updates, feature releases, and relevant news clearly and consistently to clients.
  • Worked closely with the support and onboarding teams to ensure a smooth integration for new clients, and continued satisfaction for existing ones.
  • Collaborated across internal departments to resolve issues, and deliver a seamless customer experience.
  • Actively upsold to existing clients and pursued new business opportunities, to drive revenue growth.

Support Consultant

HealthTech
01.2018 - 03.2022
  • Provided expert telephonic and remote support for a wide range of software products, utilizing TeamViewerfor efficient troubleshooting and resolution.
  • Delivered comprehensive training sessions to clients, boosting their confidence and proficiency in using the full software suite.
  • Managed end-to-end installation of software programs, ensuring optimal configuration and minimal disruption to client operations.
  • Supported client retention by effectively resolving issues related to medical scheme claims and rejections, offering practical solutions and timely follow-up.
  • Maintained high levels of customer satisfaction through prompt and courteous assistance via web chat and email.
  • Accurately logged support requests and tracked case progress through the CRM portal, ensuring accountability and resolution within SLA timeframes.
  • Drove hardware sales by preparing tailored quotations aligned with client needs, directly contributing to revenue generation.
  • Diagnosed and resolved a wide range of technical issues, showcasing strong troubleshooting abilities and a commitment to service excellence.

Reception/Admin and Sales Support

HealthTech
01.2014 - 10.2018
  • Created accurate and competitive client quotes in coordination with sales and finance teams.
  • Acted as a liaison between clients and internal departments, ensuring smooth communication and timely issue resolution.
  • Managed courier logistics, monitored deliveries, and ensured proper handling of documents and packages.
  • Maintained organized client records, including filing and creation of new client files.
  • Handled data capturing and kept internal databases updated with new client information.
  • Managed reception duties, including front desk operations and queue management systems.
  • Supported the Executive Sales Representative by handling contracts, ordering card machines, and liaising with new clients.
  • Conducted outbound calls to leads and potential clients to schedule appointments and support business development.
  • Managed client licensing processes, ensuring compliance with relevant requirements.
  • Assisted with facility coordination, organizing office logistics and supporting daily operational needs.
  • Oversaw administrative processes, coordinated meetings, and maintained office scheduling.
  • Managed CRM system updates, ensuring client data accuracy and tracking interactions.

Education

High School Diploma -

KHARWASTAN SECONDARY SCHOOL
Durban
04.2001 - 01.2007

Higher National Certificate - Human Resource

DAMELIN

Higher National Certificate - Safety Management

UNISA

BBA - Business Administration

REGENT BUSINESS SCHOOL
Durban
06-2025

Skills

    MS Windows Desktop Support (Basic)

    Account management

    Account development

Personal Information

  • Date of Birth: 05/09/90
  • Driving License: Code 08
  • Marital Status: Married

Timeline

Account Manager

HealthTech
01.2023 - Current

Support Consultant

HealthTech
01.2018 - 03.2022

Reception/Admin and Sales Support

HealthTech
01.2014 - 10.2018

High School Diploma -

KHARWASTAN SECONDARY SCHOOL
04.2001 - 01.2007

Higher National Certificate - Human Resource

DAMELIN

Higher National Certificate - Safety Management

UNISA

BBA - Business Administration

REGENT BUSINESS SCHOOL
Adele EdwinAccount Manager