Adele du Plooy
Office Manager / Accounts
Carletonville,0825798834
Summary
Motivated Office Manager skilled in complaint resolution and patient interaction, enhancing practice reputation through empathetic engagement. Achieved significant improvements in service delivery by implementing efficient appointment scheduling systems that reduced wait times. Experienced in collections and conveyancing, demonstrating strong problem-solving skills and managing diverse case portfolios while ensuring compliance with regulatory standards.
Overview
30
30
years of professional experience
Work History
Reception Manager
DR NISCHAL DAYA
CARLETONVILLE, SOUTH AFRICA
07.2017 - Current
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Interacted with patients, recording and investigating complaints for recommending remedial actions.
- Answered patients' questions in person, by email, or by phone.
- Oversaw maintenance of practice facilities, ensuring a safe and welcoming environment for patients and staff.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Monitored and maintained inventory of medical supplies, placing orders before depletion to avoid service disruption.
- Addressed patient complaints with empathy and professionalism, restoring trust and safeguarding the practice's reputation.
- Managed daily operations within the practice, overseeing administrative and healthcare staff to optimise efficiency.
- Treated patients from different backgrounds with respect.
- Enforced adherence to Health and Safety statutory obligations and legislation, including risk assessment, accident reporting and investigations.
- Followed data confidentiality measures to secure healthcare user information.
- Oversaw and managed daily practice operations, including staff scheduling, cash reconciliation and charge entry.
- Updated practice policies and procedures, aligning operations with current healthcare regulations and standards.
- Managed billing and insurance claims, reducing errors and expediting patient reimbursements.
- Organised information stored in medical charts, reports and documents.
- Analysed financial reports, identifying cost-saving opportunities without compromising on patient care quality.
- Collaborated with healthcare networks and local organisations, expanding services and access to care for the community.
- Interviewed new and existing patients to obtain required personal information and medical history.
- Produced financial statements and prepared for billing procedures.
- Navigated management system to find and update health records.
- Conducted successful negotiations with vendors to eliminate product excess and reduce inventory costs.
- Coordinated with healthcare professionals to streamline patient care processes, improving treatment outcomes.
- Handled patient complaints with empathy and professionalism, restoring trust and maintaining practice reputation.
- Implemented new appointment booking system, reducing patient wait times and improving service efficiency.
- Negotiated contracts with suppliers, securing cost-effective deals on dental equipment and supplies.
Dental Practice Manager
DR ERIC TAYLOR
CARLETONVILLE
01.2010 - 07.2017
- Interacted with patients, recording and investigating complaints for recommending remedial actions.
- Answered patients' questions in person, by email, or by phone.
- Maintained strict confidentiality of patient records, adhering to GDPR and other legal requirements.
- Oversaw maintenance of practice facilities, ensuring a safe and welcoming environment for patients and staff.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Addressed patient complaints with empathy and professionalism, restoring trust and safeguarding the practice's reputation.
- Updated practice policies and procedures, aligning operations with current healthcare regulations and standards.
- Managed billing and insurance claims, reducing errors and expediting patient reimbursements.
- Organised information stored in medical charts, reports and documents.
- Performed periodical reviews of systems to identify and improve procedures in line with statutory requirements and general operations.
- Maintained files relating to insurance and essential practice contracts, including disposal of chemical waste and intruder alarms required by law.
- Collaborated with healthcare networks and local organisations, expanding services and access to care for the community.
- Filled out insurance forms with accurate information.
- Adapted to shifting priorities to support team of health workers.
- Drafted and sent mass correspondence to registered patients.
- Produced financial statements and prepared for billing procedures.
- Recorded and reviewed correspondence with staff and patients.
- Prepared detailed budgets, contracts and purchasing orders.
- Collaborated with dental professionals to coordinate patient treatment plans, ensuring comprehensive care.
- Negotiated contracts with suppliers, securing cost-effective deals on dental equipment and supplies.
- Analysed patient feedback to identify areas for improvement, implementing changes to enhance satisfaction levels.
- Handled patient complaints with empathy and professionalism, restoring trust and maintaining practice reputation.
- Liaised with insurance companies, ensuring accurate billing and timely reimbursement for services rendered.
- Managed patient records system, ensuring confidentiality and compliance with data protection regulations.
- Managed daily operations of dental practice, including patient scheduling, staff rotas, and inventory control.
- Organised continuing professional development events for staff, keeping team updated with latest dental practices.
Conveyancing Paralegal
JOOSTE SLABBERT & MOODIE
CARLETONVILLE
09.2005 - 12.2009
- Drafted correspondence and legal documents related to conveyancing matters.
- Managed multiple conveyancing cases simultaneously, prioritising workload effectively.
- Conducted due diligence checks on properties, including Land Registry searches.
- Prepared and reviewed contracts of sale, transfers, mortgages, and leases for accuracy.
- Assisted with the preparation of bills and statements of accounts for clients.
- Liaised with clients, solicitors, and estate agents to facilitate smooth property transactions.
- Collaborated with mortgage lenders, ensuring compliance with financial regulations.
- Managed case files from initiation to completion, maintaining organised records.
- Analysed and interpreted complex legal documents to provide clear advice.
- Monitored and updated clients on the progress of their cases, enhancing communication.
- Conducted thorough legal research to support conveyancing solicitors in property transactions.
- Coordinated the exchange of contracts and arranged for the completion of sales.
- Reviewed case files and case progression, keeping proceedings compliant with legislation.
- Streamlined conveyancing processes through effective use of case management systems.
- Facilitated the transfer of funds between parties involved in property transactions.
- Supervised progress of cases from opening to closing.
- Provided support in post-completion tasks, including registration of new owners.
- Reviewed mortgages, liens and other documentation to verify property legal descriptions and ownership.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases.
- Mediated conflict to facilitate official agreements.
Collection Legal Assistant / Personal Assistant
LAAGE SCHOEMAN & STADLER
CARLETONVILLE
04.1996 - 09.2005
- Prepared and processed legal documents and papers, supporting business functions and facilitating engagements and agreements.
- Sent legal correspondence to clients, witnesses and court officials, enabling collection and dissemination of evidence and critical supporting materials to interested parties.
- Documented debt collection values and updated customer balances, ensuring accurate reflection of cleared debts or new totals.
- Conducted thorough research on debtor assets and financial status to support legal strategies.
- Administered the enforcement of court orders, including charging orders and attachment of earnings.
- Evaluated debtor proposals for payment arrangements, ensuring they met client criteria for acceptance.
- Monitored case progress, ensuring timely updates to clients on recovery efforts and outcomes.
- Organised and maintained documents, case files and law libraries, facilitating quick location and retrieval of case information.
- Read and proofread documents and correspondence, checking content for compliance with legal procedures.
- Translated keywords into full texts and transcribed oral instructions and dictations into digital documents for storage or distribution to legal teams.
- Opened and managed client accounts with organisation and issued invoices and bills to solicit payments for services provided.
- Supported senior legal professionals in case preparation and strategy, enhancing overall legal service delivery.
Education
grade 12 - high school
HOëRSKOOL CARLETONVILLE
CARLETONVILLE01-1995
Skills
- Healthcare compliance
- Medical billing
- Data confidentiality
- Appointment scheduling
- Reception rota planning
- Front office operations
- Schedule coordination
- Office administration
- Budget management
- Revenue analysis
- Customer service
- Complaint handling
- Complaint sensitivity
- Client service
- Phone query handling
- Reporting and documentation
- Team management
- People Management
- Leadership
- Multitasking mastery
- Calm under pressure
- Attention to Detail
- Professional communication
- Verbal communication
- Bilingual
- Basic accounting
- Budgeting and finance
- Consumables ordering
- Front office etiquette
- Basic accounting
- Consumables ordering
Languages
Afrikaans
Advanced
C1
English
Advanced
C1
Hobbies and interests
Church, Nature, Animals, Art & Craft, Music, DIY, Spending time with my husband
References
- Dr Nischal Daya - 0843366076 (Dentist)
- Bert Pieterse - 0828559924 (Attorney)
- Dr Eric Taylor - 0768256555 (Dentist)
Timeline
Reception Manager
DR NISCHAL DAYA
07.2017 - Current
Dental Practice Manager
DR ERIC TAYLOR
01.2010 - 07.2017
Conveyancing Paralegal
JOOSTE SLABBERT & MOODIE
09.2005 - 12.2009
Collection Legal Assistant / Personal Assistant
LAAGE SCHOEMAN & STADLER
04.1996 - 09.2005
grade 12 - high school
HOëRSKOOL CARLETONVILLE