Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Adelate Malatji

Midrand

Summary

I take every challenge that comes before me as an opportunity to grow.I am a very driven individual that will aim to succeed at any given task. I adapt well to the ever changing environment,I work well with peers.I am looking for opportunities that will aid me into developing into a future leader.I will be an asset to any company given the opportunity

Overview

9
9
years of professional experience

Work History

Sales Agent

Telkom
11.2021 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in and walk in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Systems used ARIA,CRM,VDOCS,KISSFLOW,BVS & AVS
  • Issuing Fibre,FLLA,mobile contracts,data contracts to both business and consumer
  • Cancellation and billing


Medical Receptionist

Affinity Health
06.2020 - 07.2021
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Receptionist

WBHO
03.2020 - 10.2020
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Office Administrative Assistant

Techtisa
03.2017 - 06.2020
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Set up conference rooms, technology, and materials to facilitate meetings.

Receptionist

Pienaar Bros
01.2015 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Education

Diploma - Industrial And Organizational Psychology

Intec College
Parktown
04.2001 -

NQF Level 4 - Project Management

Seta Services
Midrand
04.2001 -

High School Diploma -

Mokope Senior Secondary
Limpopo
04.2001 -

Skills

Sales Strategies

Client Relations

Sales Presentations

Customer Assistance

Additional Information

References

Delmonic Flask (Pienaar Bros)

0732498078

Khanyisile Khoza (Techtisa Pty Ltd)

0642924667

Dineo Maladzi (Telkom SA)

0814185106

Dakalo Maanda(WBHO)

0823930306

Timeline

Sales Agent

Telkom
11.2021 - Current

Medical Receptionist

Affinity Health
06.2020 - 07.2021

Receptionist

WBHO
03.2020 - 10.2020

Office Administrative Assistant

Techtisa
03.2017 - 06.2020

Receptionist

Pienaar Bros
01.2015 - 12.2016

Diploma - Industrial And Organizational Psychology

Intec College
04.2001 -

NQF Level 4 - Project Management

Seta Services
04.2001 -

High School Diploma -

Mokope Senior Secondary
04.2001 -

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Adelate Malatji