Summary
Overview
Work History
Skills
Timeline
Generic

Adelaide Nobuhle Phakathi

General Worker
Pretoria

Summary

Dynamic professional with extensive experience in laundry operations and customer service, notably at Rostec College. Proven expertise in machine operation and effective communication, ensuring high standards of sanitation and efficiency. Adept at multitasking and problem-solving, consistently delivering exceptional results in fast-paced environments.

Professional with strong administrative skills and proven ability to assist in various operational tasks. Known for reliable teamwork and adaptability in fast-paced environments. Highly skilled in organization, communication, and time management. Focused on delivering results and enhancing team efficiency.

Polite and professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Laundry Operator

Self Employed
01.2025 - Current

As it is my own business , I am responsible for:

sorting, washing,drying, ironing and folding linens while operating industrial machinery and maintaining sanitary standards

Call Center Representative

Rostec College
01.2024 - 11.2024

I was the primary contact for customers

my duties were to:

handle high-volume inbound/outbound calls, emails., or chats to resolve issues, answer queries, and process applications

Waitress Trainee

Casa Toscana Lodge
06.2018 - 12.2020

As a waitress I was :

Greeting guests

taking food and drinks orders

serving food and drinks

processing payments

maintaining cleanliness and safety standards

Skills

Ironing techniques

Machine operation

Chemical handling

Sanitation standards

Safety procedures

Efficient sorting

Laundry equipment maintenance

Garment inspection

Fabric care

Laundry folding and storage

Equipment training

Laundry room operations

Machinery operation

Item sorting

Laundry folding

Housekeeping support

Professional folding

Customer service

Teamwork and collaboration

Teamwork

Problem-solving

Multitasking

Team leadership

Washing loads

Excellent communication

Decision-making

Self motivation

Time management abilities

Cash handling

Adaptability and flexibility

Verbal and written communication

Effective communication

Timeline

Laundry Operator

Self Employed
01.2025 - Current

Call Center Representative

Rostec College
01.2024 - 11.2024

Waitress Trainee

Casa Toscana Lodge
06.2018 - 12.2020
Adelaide Nobuhle PhakathiGeneral Worker