Adelaide Palesa Lebuso

Account management consultant with over 10 years experience. · Ability to handle pressure and conflict

· Target driven

· Passionate about cutomer service

· Excellent verbal communication and written skills

· Problem solving

· Computer literate (Microsoft Excel, PowerPoint, Outlook,)

· Dependable

· Good negotiation skills

· Work well in a team and as an individual

• Punctual
• Self-motivated
• Ability to handle pressure and conflict
• Target driven
• Passionate about service
• Excellent verbal communication and written skills
• Problem solving
• Computer literate (Microsoft Excel, PowerPoint, Outlook)
• Dependable
• Good negotiation skills
• Work well in a team

• Standard Bank, Consultant Account Management, Credit Card Rehabilitation and Recoveries (Outbound), Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters. Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due. Refer customer requests to the relevant admin department for actioning. Maintain call activity at agreed levels. Confirm / Update customer records. Refer accounts to trace when no contact can be made. Provide efficient and quality service to customer. Comply with product specific policies and procedures. Avaya/Ninzi-dialler on-line hours as specified per product area.

• CPS
• CDDS (Internal Credit system)
• Ninzi/UAD (Dialler system)
• BDS
• CACS

• ID Number: 88512230987089
• Dependents: Two
• Health Status: Excellent
• Date of Birth: 12/23/85
• Gender: Female
• Nationality: South African
• Marital Status: Single

• Stacy Dememar (Line Manager), +27 71 343 9531
• Meegan Roux (Previous line manager), +27 83 375 0071