Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adelaide Gray

Travel Management Consultant
Somerset West

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator or Intermediate Travel Agent position. Ready to help team achieve company goals.

Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

9
9
years of professional experience

Work History

Senior Travel Consultant

Yellow Hat Travels
07.2023 - 06.2024
  • Managed clients' travel, ensuring seamless coordination of complex international itineraries for our leisure clientele.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Handled sensitive personal data with discretion.
  • Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
  • Coordinated group bookings to ensure seamless logistics for group travel.
  • Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.

Corporate Travel Consultant

Carlson Wagonlit Travel
04.2015 - 03.2018

Briefly, I was part of an 8-consultant team that works on 7 corporate accounts; 4 of them are global accounts. I was the lead consultant on 1 of the accounts and am backup for the other 6 accounts. Domestic, regional, or mainly international air travel involves simple or complex routings. Quoting processes have different time frames and requirements, depending on the client and their SLA. Being punctual, alert, and precise is the only option, with attention to detail.

Education

Travel And Tourism - Travel And Tourism

Travel And Tourism Academy
Cape Town, South Africa
04.2001 -

High School Diploma -

Plumstead High School
Cape Town
04.2001 -

Skills

    Analysis of travel industry trends

    Complex Problem-solving

    Detailed trip organization

    Effective multitasking

    Training and mentoring

    Analytical Thinker

    Effective time management

    Customer Service Management

    Galileo GDS system

    Change management expertise

    Travel industry trends

    Expert itinerary planning

Timeline

Senior Travel Consultant

Yellow Hat Travels
07.2023 - 06.2024

Corporate Travel Consultant

Carlson Wagonlit Travel
04.2015 - 03.2018

Travel And Tourism - Travel And Tourism

Travel And Tourism Academy
04.2001 -

High School Diploma -

Plumstead High School
04.2001 -
Adelaide GrayTravel Management Consultant