Summary
Overview
Work History
Education
Skills
Profile
Accomplishments
Timeline
Generic
Adao Bango

Adao Bango

Client Customer Consultant
Parow

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ''Client Service Consultant''position. Ready to help team achieve company goals.

Overview

2025
2025
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Liberty Health
08.2022 - 04.2024
  • I have experience as a Portuguese Customer Consultant, where I effectively managed client relationships, responded to customer enquiries via phone, email and live chat in a timely and professional manner.
  • Maintained accurate records of customer interactions and transactions using CRM software like ''Salesforce.''
  • Provided frontline support to customers, addressing inquiries related to product features, pricing, and technical issues.
  • Benefits confirmation and claim approvals;
  • Accountable for own work quality, standards and outputs related to policies, procedures and performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Property Agent & Driver

Bango Properties
1 2020 - 1 2022
  • Spearheaded sales initiatives, effectively promoting products and services to achieve and exceed sales targets.
  • Cultivated strong relationships with clients, addressing their needs and providing solutions to maximize customer satisfaction.
  • Managed administrative tasks such as scheduling appointments, preparing reports, and maintaining accurate records.
  • Collaborated with the sales team to develop strategies for enhancing customer engagement and driving revenue growth.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

General Worker/ Logistics, Telecommunication

Anchor Chandling
01.2016 - 01.2020
  • Managed the receiving and dispatching of goods for an import and export company specializing in the Angolan market.
  • Oversaw the logistics operations, ensuring timely and accurate handling of shipments.
  • Coordinated with suppliers and transporters to streamline the flow of goods, optimizing efficiency.
  • Maintained detailed records of inventory, shipments, and deliveries to ensure accountability and compliance with regulatory requirements.
  • Collaborated with internal teams to resolve logistics issues and ensure smooth operations from receipt to delivery.
  • Implemented cost-effective logistics solutions that minimized transportation and storage expenses while maintaining service quality.

Call Center

Vodacom
01.2013 - 01.2016
  • Provided excellent customer service by promptly addressing inquiries and resolving issues.
  • Mentored and trained new team members on customer service protocols, product knowledge, and best practices.
  • Handled escalated customer concerns with professionalism and empathy, effectively de-escalating and finding satisfactory resolution.
  • Identified opportunities for process improvement to enhance the overall customer experience.

Call Center Agent

Bold insurers
01.2010 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

High School Diploma -

Grade 12
01.1995 - 12.1996

Basic Computer Skills For Workplace
Cape Town
01.2006 - 12.2008

No Degree - Diploma in Marketing Management & Human Resources

Alison
Cape Town
04.2001 -

Skills

I have the ability to communicate effectively with clients, colleagues and external stakeholders Also, I am able to provide outstanding customer service at all times and to all customers, including dealing with customer queries and complaints I'm very passionate about what I do and always give in everything I do have the ability to make phone calls by speaking clearly and slowly in a professional manner, and ensuring that no 'small details' are overlooked during tasks, activities, and projects

Profile

Adao Bango, 34 Tallent street, Parow, 0765679492, adambango92@gmail.com, 09/21/78, Angolan, South African Citizen, Married, 2, Code 8 & 10, None, Excellent, Jehovah's Witnesses

Accomplishments

  • Advised clients on optimizing customer service operations, leading to a 15% increase in customer retention.
  • Developed customized solutions to address client-specific challenges, enhancing overall satisfaction.
  • Conducted training sessions for client teams on effective communication and conflict resolution techniques.
  • Successfully resolved over 95% of customer issues on the first contact, exceeding company benchmarks.
  • Implemented a feedback system that improved customer feedback response rates by 30%.

Timeline

Customer Service Representative

Liberty Health
08.2022 - 04.2024

General Worker/ Logistics, Telecommunication

Anchor Chandling
01.2016 - 01.2020

Call Center

Vodacom
01.2013 - 01.2016

Call Center Agent

Bold insurers
01.2010 - 01.2013

Basic Computer Skills For Workplace
01.2006 - 12.2008

No Degree - Diploma in Marketing Management & Human Resources

Alison
04.2001 -

High School Diploma -

Grade 12
01.1995 - 12.1996

Property Agent & Driver

Bango Properties
1 2020 - 1 2022

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Adao BangoClient Customer Consultant