Adam Selogiloe Seokgomane Modisenyane
Parys
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
PC Technician/Acting Assistant Manager ICT
Ngwathe Local Municipality
Parys
11.2018 - Current
- Maintained network and system performance thresholds based on MCSE certification, knowledge of up-to-date hardware concepts and familiarity with governmental regulations.
- Assessed and identified issues and quickly resolved to restore functionality.
- Oversaw equipment procurement, installation, maintenance and disposal tasks.
- Monitored network performance to ensure optimal efficiency of computer systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
- Replaced defective components such as circuit boards, power supplies and cooling fans on PCs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up local area networks with routers, modems, switches and hubs as required.
- Maintained an inventory of all installed software versions across the organization's network.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Worked with chemicals and solutions safely to meet protocols and OSHA standards.
PC Support Specialist
Free State Development Corporation(FDC)
Bloemfontein
01.2017 - 06.2023
- Installed operating systems such as Windows XP, Vista, 7, 8, 10, Linux distributions, Mac OS X.
- Analyzed customer needs using problem solving techniques to resolve customer service inquiries quickly.
- Resolved network problems by troubleshooting local area networks and wide area networks.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Information Technology
Tech Mahindra
IndiaSome College (No Degree) - Introduction To Web Development/ System Admin
Acin ICloud Solutions
PortugalSkills
- Application Installations
- Hardware Installation
- Debugging
- User Training
- Troubleshooting and Diagnostics
- Software Updating
- Cable Management
- Functionality Testing
- Maintenance and Repair Recordkeeping
- Laptop Servicing
- Linux Operating System
- System Upgrades
- Testing Instrument Calibration
- Parts Replacement
- Project Oversight
- Hardware and Software Configuration
- Power Tool Mastery
- Enterprise Application Integration
- Telephone and Email Communication
- Configuration Management
- Data Analysis
- Work Planning and Prioritization
Languages
Tswana
First Language
English
Beginner
A1
Timeline
PC Technician/Acting Assistant Manager ICT
Ngwathe Local Municipality
11.2018 - Current
PC Support Specialist
Free State Development Corporation(FDC)
01.2017 - 06.2023
Some College (No Degree) - Information Technology
Tech Mahindra
Some College (No Degree) - Introduction To Web Development/ System Admin
Acin ICloud Solutions
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