Achuma Soviti
Pretoria
Summary
Client Advisor with experience across retail and emerging-affluent banking. Blend of client relationship management, FAIS/FICA/KYC compliance, and risk-aware advisory. Skilled in client needs analysis, affordability and suitability assessments, and digital banking enablement. Collaborates with compliance and operations to resolve complex queries, maintain audit-ready files, and mitigate fraud risk.
Operational Risk & Compliance professional (client-facing background) with hands-on exposure to FAIS, FICA, KYC, and governance in banking operations. Experienced in transaction monitoring, documentation controls, and audit-ready recordkeeping; partners with cross-functional teams to escalate and remediate risk issues. Strengths include control adherence, client authentication, mandate verification, and digital channel risk education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Advisor
Nedbank
11.2025 - Current
- Manage and service a portfolio of retail and emerging-affluent clients in line with Nedbank policies and FAIS requirements.
- Conduct needs analysis and risk profiling to recommend solutions aligned with affordability, suitability, and regulatory standards.
- Ensure accurate onboarding and maintenance of client information; maintain audit-ready files compliant with FICA, KYC, and Letters of Authority.
- Monitor account activity and transactions; identify and escalate suspicious or high-risk activity.
- Educate clients on secure digital banking platforms and fraud-prevention practices.
- Collaborate with compliance, operations, and management to resolve complex queries and mitigate regulatory risk.
- Prepare and present reports on client portfolio performance to foster transparency and trust.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
Digital Service Specialist (Commercial Banking)
Nedbank
01.2025 - 10.2025
- Delivered digital and call-based support to commercial banking clients, ensuring high service standards and regulatory compliance.
- Managed global incoming and outgoing transactions; ensured accuracy, authorization, and adherence to payment controls.
- Processed bulk and batch salary payments for commercial clients with transactional values ranging from R500,000 to R5 million.
- Applied strict client authentication, mandate verification, and access controls to mitigate fraud and unauthorized transactions.
- Assisted clients with Nedbank Business Hub access, including Nedbank ID resets and troubleshooting login errors.
- Updated expired licenses and client documentation to ensure ongoing FICA and KYC compliance.
- Logged service requests and escalated out-of-mandate or high-risk matters via formal case management systems.
- Demonstrated working knowledge of governance, risk, and control principles for digital banking and payments operations.
- Maintained a 100% client satisfaction score in role (internal metric).
Call Center Agent
Nedbank
05.2021 - 02.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Education
NQF Level 5 - Banking
Chartall Business School
Sandton01.2024
NQF Level 4 - Banking
Chartall Business School
Sandton01.2022
High School Diploma -
Abbotts College
Pretoria01.2015
Skills
- Portfolio servicing
- Client onboarding
- Audit-ready documentation
- FAIS/FICA/KYC
- Fraud risk awareness
- Digital banking enablement
- Regulatory compliance and onboarding processes
- New business development
- Loan processing
- Customer service
Accomplishments
Achieved a Top 10 ranking in the TAB Service Retention leaderboard for the year 2022
Nominated for the 2023 Top Achiever Award based on strong performance indicators, client satisfaction, and service excellence.
Top Retail Achiever Award (2024) — honored for being among the highest‑performing retail banking staff, reflecting strong service excellence and client‑centric execution.
Certification
- FAIS 120 Credits (Credit)
- National Banking Certificate NQF 5
- FAIS Class of Business: Long-Term Insurance (Assistance & Life Risk Policies)
- FAIS Class of Business: Deposits (Short-Term & Long-Term)
- Safety First Aid Level 1
- Goldman Sachs – Risk Management Job Simulation (2025)
- J.P. Morgan – Investment Banking Job Simulation (2025)
- Goldman Sachs – Risk Management Job Simulation (2025)
LANGUAGES
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Zulu
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Ndebele
Bilingual or Proficient (C2)
Timeline
Client Advisor
Nedbank
11.2025 - Current
Digital Service Specialist (Commercial Banking)
Nedbank
01.2025 - 10.2025
Call Center Agent
Nedbank
05.2021 - 02.2024
NQF Level 4 - Banking
Chartall Business School
NQF Level 5 - Banking
Chartall Business School
High School Diploma -
Abbotts College