Summary

Overview

Work History

Education

Skills

Software

Timeline

Training & Development Interventions Undergoe in ABSA, Transnet & Makro:

Languages

PERSONAL DETAILS

Hlumisa MaraQane

Johannesburg,GP

Summary

Resourceful and trustworthy Executive Assistant with a 16+years of experience providing high-level administrative support to CFO/COO in a fast paced environments. Expert in managing complex calendars, international travel logistics, and confidential correspondence with high discretion. Streamlined executive workflow by 30% through effective project management and process improvement

Overview

Language

years of professional experience

Work History

Personal Assistant: Operations Executive

SACPCMP

07.2025 - Current

Provide administrative support to and act as point of contact among executives, managers employees, clients and other external partners.
Act as an office manager by maintaining the office supply inventory and ensuring that payments are processed as per company procurement policy and procedure.
Ensure that all office equipment is in good working condition and report to service providers for repairs and when required.
Manage information flow in timely, accurate and confidential manner to relevant stakeholders.
Format information for internal and external communication – memos, emails presentations, reports.
Receive all incoming calls and visitors by directing them according or attending to their needs or appointment requirements.
Compiles various documents by using a computer software application to type reports, presentations according to sound secretarial practice and organisational administrative standards.
Attend to travel arrangements by affecting the necessary bookings, notifying the authorised travel agent according to client needs and organisational procedures and policies.
Manage and coordinate travel arrangements to ensure cost efficiency.
Arrange functions, venues and coordinating with caterers, according to managers needs and organisational policies.
Arrange and attend meetings to take, compile and distribute minutes according to the meeting requirements and departmental procedure.
Reconcile expenditure against budget and follow-up on variances to compile reports.
Develop and maintain a filing system to ensure the efficient storage and access of office information according to sound administrative practice.
Coordinate time and attendance/ leave for Manager and as delegated.
Establish and maintain good working relationships and an effective/sound communication system with internal and external stakeholders.
SACPCMP Policy & Procedures Compliance: Takes cognisance of and adheres to policies, procedures and relevant legislation. Manage and report on non-compliance issues.
Reason for Leaving: Contract Based

Personal Assistant: General Manager Store

Makro SilverLakes

12.2023 - 06.2025

To support the General Manager and the Senior Management team with all operational strategic activities and administration.
To provide a strictly private and confidential personal assistant role to the General Manager with his workload and assist him/ her in tasks on hand.
Perform duties within scope of corporate objectives and policies to accomplish assigned goals.
To provide a professional, efficient administrative support to the GM
Effective management of GM’s diary & office.
Effective management of the GM’s email & correspondence, follow up and action when required and in the GM’ absence.
Follow up on outstanding requests from relevant stakeholders.
Action all Adhoc requests efficiently and timeously
Ensure all necessary documentations requiring GM’s signature is actioned
Maintain confidentiality at all times
Build a strategic partnership with GM & Exec Team
Keep up to date & support the GM with the company’s strategic goals and objectives.
Maintain a professional manner with all stakeholders
Delegate to management on GM’s behalf and during absence
Ensure all administrative and secretarial work complies with company policy and procedures.
Sensitive information kept confidential
Use initiative to anticipate the needs of the GM and act accordingly to provide efficient and effective support to assist GM in achieving goals and objectives
Ensure work is conducted in a timely manner
Ensure effective, professional relationships with key stakeholders are developed and maintained
Effective communication to all stake holders in relaying of communication / information from GM.
Reason for Leaving: Career Growth

Executive Assistant to CFO

Transnet SOC (Ltd)

07.2013 - 10.2021

Provide administrative support to the team and form solid professional relationships with stakeholders and clients in public, private, and international spheres;
Promote a professional first point of contact between the executive cluster management team, Group Executive, EXCO, clients, Industry Advisory Panel, and other key stakeholders;
Coordinate and prepare for Cluster FINCO,MANCO monthly meetings, Divisional Management engagement, EXCO and BOARD meetings;
Draft cluster management meeting agenda and circulate it with relevant materials in advance, accurately capture minutes of the meeting and timeously circulate them for action/noting.
Effectively coordinate and manage the Executive Managers diary to ensure efficiently use of time, including a proper brief and a provision of relevant materials for meetings.
Follow up on actions emanating from meetings on behalf of the Executive Cluster Manager;
Coordinate and organise events such as workshops and strategy sessions; adhoc visits at Management level as and when needed;
Coordinate both national and international travel arrangements of the Executive Cluster Manager, as and when required, and arrange flights, cars and accommodation accordingly;
Process reconcile travel claims for the Executive Cluster Manager;
Manages the procurement of office equipment, services and stationery based on the office needs, in accordance with Transnet policies and procedure;
Follow-up on purchase orders and payments for the Executive Cluster Managers office;
Prepare documentation such as presentations, reports, Board/Exco documents and general correspondence with confidentiality, sensitivity and high-quality.
Routing of documents using eco sign
Screen incoming calls and correspondence, independently respond on behalf of the Executive Cluster Manager in their absence, and re-direct when necessary;
Maintain an effective and systematic electronic and manual filing system to ensure proper maintenance of records and easy retrieval of documents; (SharePoint knowledge is a requirement)
Establish and maintain an updated internal and external contact list.
Reason for Leaving: Retrenchment

Receptionist & Travel Coordinator

Sedgman South Africa (Pty) Ltd

08.2012 - 01.2013

Answer telephone promptly, sort mails.
Assist with management travel requirement, prepare letters of invitations, visa application and coordinate travel bookings, organize catering for company events.
Raise purchase orders for HR Corporate and Projects on SAP system.
Order stationery, order office groceries and beverages.
Boardroom bookings for meetings, maintain loan register.
Safety management, maintain staff list, monitoring of incoming faxes.
Update internal telephone list, update staff list.
Monitor supplier’s price competitiveness.
Took part in the CSI project selling the casual day stickers & sunflower bandeners for children with leukaemia
Reason for Leaving: Contract bases

Personal Assistant to 2 Executive Managers

Absa Bank Retail

04.2004 - 03.2012

Providing full secretarial & administrative support to the GM, including diary management, compiling statistics preparing monthly reports & professional & complex presentations, travel arrangements & managing ad hoc projects & tasks as required.
Maintaining & managing a sound filing system, minutes taking when required & providing general support to the management team.
Screening calls and liaising with internal & external customer as well as staff at all levels.
Assisting/resolving customer complaints & ensuring customer satisfaction.
Maintain & control a stationery department to meet the requirements of the team (+-43 people), keeping records of purchases & allocations & maintaining an up-to-date inventory system.
Organizing events, meetings & conferences, including catering, accommodation & venue when required.
Purchase order requisitions for vendor orders, keeping accurate records of all accounts processed, follow up supplier queries with the finance department.
Compile Exco & Risk Governance packs.
Casa & FICA verification of clients, card management links, eps maintenance, deposit maintenance, deposit enquires reversal maintenance.
Liaising with clients & attorneys, verify of tittle deeds and Mortgage bonds, temping out of docs in the fbss system, creating transmission sheets, mailing the docs to requesting attorneys, attending to clients & attorneys queries, capturing and approving of sureties, tittle deeds and bonds, sending & answering of emails & tracking of docs either via docex or post, prepping of commission, payments, calculation their commission, capturing of payment on the stand alone, attending to queries via fax or telephone, verification of the mandate numbers & signatures, capturing of accredited, journals, investments and distribution accounts, preparing of daily general ledger and capturing of monthly reconciliations according to the millennium.
Payment of large companies that generate the general running of Absa as a corporate company, checking if the invoices have been paid within the Absa SLA, capturing of the data on a weekly spread- sheet.
I headed the CSI committee for 2years running the following projects:
2010- Child Trafficking to schools and neighbouring location before the 2010 World Cup
2011- Mandela Day teach a child to read & save
I was also involved in the MAD project that took part in building RDP houses in Orange Farm in 2009 - 2010
Reason for Leaving: Career Growth

Technical Receptionist (Medical Centre)

South African Airways

01.2004 - 03.2004

Arranging of appointments, answering of phone, taking down of detailed messages, taking out of patience file, making call to medical aid to confirm funds, recovering of funds from clients if the medical aid has insufficient funds.
Reason for Leaving: Offered a permanent position Absa Bank

Education

Diploma - Information Technology

Academy of Business & Computer College

01-2003

Matric - Grade 12

Eastrand High School

01-2002

Skills

Communication External & Internal

Discretion & Confidentiality

Calendar & Inbox Management

Client Relations External & Internal

Technology Proficiency

Financial Administration

Document Preparation & Data Management

Customer service

Strong communication skills